Brandi
For my first schedule session...
For my first schedule session nurse pracitioner did not show up, I had to reach out to customer service. I did like that customer service fix the problem within 30 minutes and rescheduled me. The doctor was not friendly at all. I did like that the customer representative follow up with me to see if I did have my appointment. Kudos to the customer service team.
Response from Fridays HealthApr 25, 2024
Hi Brandi! Thank you for sharing your experience with us. I'm very sorry to hear about the initial issue with the nurse practitioner not showing up for your scheduled session, and the disappointment regarding the demeanor of the doctor you spoke with afterward. We strive to provide not only reliable but also warm and welcoming interactions, and it seems we missed that mark in your case. However, I'm pleased to hear that our customer service team was able to resolve the scheduling issue promptly and followed up with you to ensure that your appointment took place. We take pride in our customer service and are glad they met your expectations. We are continuously working to improve our healthcare team's responsiveness and bedside manner, and your feedback is crucial in this effort. Please feel free to reach out again via [email protected] if you have any further feedback, need additional support, or wish to discuss your experience in more detail. We are here to ensure that your future interactions are positive and meet the standard of care you deserve.