Fridays HealthReviews of joinfridays.com

Response from Fridays HealthApr 26, 2024

Hi Michelle! Thank you for your comprehensive review and for sharing your experiences with Fridays. We're pleased to hear that our startup process was straightforward and fast, and that our customer service consistently meets a five-star standard. Our team strives to provide exceptional support, and your feedback affirms our efforts in these areas. However, we apologize for the difficulties you've encountered with the prior authorization for your medications and the lack of communication regarding their progress. We understand how frustrating this can be, and we're committed to improving our communication and handling of such processes to keep you better informed. Additionally, we appreciate your feedback on the portal experience. Enhancing the functionality and user interface of our portal is a priority, and we aim to include more comprehensive details about prescriptions, orders, and invoices in future updates to improve transparency and ease of use. Please feel free to reach out to us at [email protected] with any further concerns or suggestions for improvement. We value your input and are eager to make your overall experience even better. Thank you for choosing Fridays, and we look forward to implementing enhancements that will address your concerns and continue to serve you effectively.

Response from Fridays HealthMay 13, 2024

Thank you for taking the time to leave such a positive review! We're glad you feel supported and valued at Join Fridays.

Response from Fridays HealthMay 13, 2024

Thank you for your fantastic review! We're thrilled to be part of your health journey at Join Fridays.

Response from Fridays HealthApr 24, 2024

Hi Zetoreh, I am truly sorry to hear about the numerous issues you have encountered with our service. From the complications with your prescription to the problems with delivery and customer support, it is clear we have not provided the experience you, or any customer, should expect from us. I understand how disappointing this must be, especially when you were looking forward to a positive start. We are taking your feedback very seriously. I have already initiated a thorough review of your case to understand the missteps at each stage of the process and to implement necessary changes in our service and support systems. Our goal is to ensure that no customer experiences this kind of frustration and inconvenience. Additionally, regarding the erroneous charge and the delay in your refund, I want to make sure this is resolved swiftly. Please contact us at [email protected] so I can personally ensure that your refund is processed as quickly as possible. Thank you for your candid feedback, which is invaluable in helping us improve. We are committed to making things right and hope to have the opportunity to restore your faith in our service.

Response from Fridays HealthMay 13, 2024

We appreciate your wonderful feedback! It's great to hear you’re enjoying our services at Join Fridays.

Response from Fridays HealthApr 26, 2024

Hi Mary! Thank you for your understanding and positive feedback regarding your experience with Fridays. We recognize that as demand for our services has increased, so too have the challenges in maintaining the speed and quality of our responses. We truly appreciate your patience and understanding as we navigate these growing pains. It’s encouraging to hear that you appreciate our efforts to improve contact methods and response times. We are actively working on several initiatives to enhance our service delivery, ensuring that each interaction with us is efficient and that our team continues to address your needs with kindness. Your feedback is incredibly valuable as it helps us focus our improvements where they are most needed. If you have any further suggestions or need assistance, please don't hesitate to reach out to us at [email protected]. We are here to help and committed to enhancing your experience with every interaction.

Response from Fridays HealthApr 26, 2024

Hi Brande! Thank you for taking the time to review Fridays and for acknowledging the thoroughness of our services. We're glad to hear that this aspect of our care meets your expectations. However, we apologize for the slow communication you've experienced. Providing timely responses is crucial, and we understand the importance of efficient communication in ensuring a positive healthcare experience. We are actively working to improve our communication processes to provide faster and more effective responses. Your feedback is invaluable as it helps us identify areas that need attention and improvement. If you have any urgent questions or need further assistance, please reach out to us directly at [email protected]. We're here to help and committed to improving your experience with quicker and more responsive communication.

Response from Fridays HealthMay 13, 2024

Thanks for your glowing review! Your success is our biggest motivation here at Join Fridays. You can visit our website joinfridays.com and click on the "merch" tab!