KZ
Quick and Easy
The appointment was easy and timely. The medication arrive quickly and without any issues. The only area of improvement was more knowledgeable staff who are conducting the appointments. I had asked if they could tell me what the compound was mixed with and they told me nothing it was straight terzeptide. Which was incorrect and thus had me taking higher doses of Vitamin B than my PCP had wanted.
Response from Fridays HealthApr 26, 2024
Hi Kelsey! Thank you for sharing your experience with Fridays. We're glad to hear that your appointment was easy and timely, and that your medication arrived quickly and without any issues. These are aspects we strive to excel in, so it's great to know we're meeting expectations in these areas. However, we apologize for the confusion and misinformation provided regarding your medication's composition. We understand the importance of accurate information, especially when it relates to your health and coordinating care with your primary care provider. We take this feedback seriously and are committed to enhancing our staff's training to ensure that all our team members are fully informed and equipped to provide accurate and helpful responses. We appreciate you bringing this matter to our attention. If you have any further concerns or need additional clarification, please don't hesitate to reach out to us at [email protected]. We are here to support you and ensure your experience with Fridays is both positive and informative. Thank you for choosing Fridays, and we look forward to improving your future interactions with our service.