Leticia
No clear instructions on what steps you need to follow
When I joined JoinFriday's I thought my experience would be nice and easy. The call with the NP was great and she outlined the steps we had to take. The problem was after my insurance denied to pay my claim. I knew this might happen and I just wanted to pay for it myself. I emailed support to let them know that I just wanted to start the program and that I would pay for it myself. They responded and said they would set me up as a self pay patient but then I did not hear anything from anyone for almost 2 weeks. At this point, I had emailed them several times with no response. I did not know what steps to follow or what to do all I was able to do was email support but that did not get me anywhere until I sent a message to a live Tiktok of joinfridays. I wish they had better instructions or if there was a way where you could send messages inside your account. At this point, I was frustrated because I had paid for two months of membership with no medication. On 04/21 I was finally sent my invoice to pay for my medication and now I am waiting on it.
Response from Fridays HealthApr 24, 2024
Hi Leticia, thank you for taking the time to share your experience with Fridays. I am genuinely sorry to hear about the challenges you've encountered, particularly with transitioning to self-pay and the subsequent communication delays. It is crucial for us to provide a smooth and responsive service, and clearly, we have not met those expectations in your case. We take your feedback seriously and are currently reviewing our communication processes and support system to ensure that all inquiries and transitions are handled promptly and efficiently. Additionally, we are exploring better ways to integrate messaging functions within our platform to facilitate easier and more direct communication between patients and our team. I would like to personally oversee the resolution of your situation and ensure that no further delays occur with your medication delivery. Please reach out to us at [email protected] so we can expedite your process and discuss any further concerns you might have. Thank you again for your patience and for bringing these issues to our attention. Your feedback is invaluable as it helps us improve and provide a better service to all our members.