Fridays HealthReviews of joinfridays.com

Response from Fridays HealthMay 11, 2024

Hi Lisa! Thank you for taking the time to share your review. We're glad to hear that the sign-up process and your telehealth visit with Join Fridays went smoothly. We apologize for any confusion regarding the next steps in your health journey. We aim to make every aspect of our service clear and supportive. Please contact us at [email protected], and we’ll make sure all your questions are answered and guide you through the next stages. Your journey to better health is important to us, and we're here to support you every step of the way.

Response from Fridays HealthMay 10, 2024

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Response from Fridays HealthMay 8, 2024

Hi Kelli! Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your experience with being contacted about necessary tests and the lack of clear communication that followed. It is important to us that our interactions with patients are supportive and informative, not causing additional stress or concern. We understand the importance of feeling secure in your treatment continuity, including access to your medications. We want to address your concerns immediately and ensure you have all the information needed about any required tests and how they are to be conducted. Please contact us directly at [email protected] so we can clarify what tests are needed and why, and assist you in making sure everything is in order for your ongoing treatment. We are here to support you and make sure your experience moving forward is a positive one.

Response from Fridays HealthMay 7, 2024

Hi Tonya! Thank you for your feedback and for sharing that you like our program. We are sorry to hear, however, that you're experiencing difficulties with chatting with your provider through our system. We aim to make all aspects of our service user-friendly, and we apologize that this has not been your experience. We would like to help resolve this issue quickly for you. Please reach out to us at [email protected], and we can provide detailed guidance on how to use the chat feature effectively, or we can address any technical issues that might be occurring. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with our communication tools.

Response from Fridays HealthMay 7, 2024

Thank you for bringing this issue to our attention. We sincerely apologize for the difficulty you've experienced in obtaining the correct invoice details needed for your insurance reimbursement. It's clear that we have not met the level of service you deserve, and we understand the frustration this has caused. We are committed to resolving this promptly. Please reach out to us directly at [email protected], and I will personally ensure that your invoice is updated with all necessary details, including your name, the prescription purpose, the medication name, and the dosage as required by your insurance. We appreciate your patience and the opportunity to correct this matter. Thank you for communicating your needs, and we look forward to resolving this quickly to your satisfaction.

Response from Fridays HealthMay 6, 2024

Hi Lynn! Thank you for taking the time to share your experience with us. We are truly sorry to hear that you have been disappointed with the level of communication and support provided. It is critical to us that our customers feel informed and supported throughout their journey with Fridays, and we apologize for not meeting these expectations in your case. We understand how important it is to have clear guidance, especially regarding insurance approvals and the use of compounded medications. We regret that we have not provided the necessary information and support to assist you effectively. Please reach out to us directly at [email protected] so we can address your concerns immediately. We want to ensure that all your questions are answered and that you receive the support you need to understand and utilize our services fully. We are here to help and are committed to turning your experience around. Thank you for your patience, and we look forward to the opportunity to make things right.

Response from Fridays HealthMay 10, 2024

Mandy! We're honored to be on this journey with you :)

Response from Fridays HealthMay 10, 2024

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