Jasmine
Ongoing nightmare that ended in my loss of money
Honestly if I could say anything good, it would be that I trust their medicine quality 80% of the time; however I found out via multiple reps that they are also affiliated with Everlywell. I asked to consolidate into one (JoinFridays vs everlywell) and asked for a refund of my money since I was paying double (the way I found out was that I called everlywell and joined Fridays answered, when I questioned them about it they finally admitted to it and stated they would refund me for the double months charged TWICE (May and June). That never happened and when expressing my concern via a rep through email (as well as other issues)I received a very nasty and cold response until eventually they got to a point they stopped responding. There are plenty of other services that do the same, I would steer clear and try another company.
Response from Fridays HealthAug 10, 2024
Thank you for your feedback. We sincerely apologize for the experience you've had and any confusion or frustration this has caused. We take these matters very seriously and want to address them promptly. First, we want to clarify that Fridays is an independent telehealth provider and not affiliated with Everlywell. If there was any miscommunication regarding billing or our affiliation, we are committed to rectifying it. Regarding the refund for the double charges, we understand how important this is to you, and we apologize for the delay. We will review your account and ensure that any refunds owed are processed immediately. Additionally, we are investigating the response you received from our representative, as this does not reflect the level of service we strive to provide. Please reach out to us directly at [email protected] with your details so we can resolve this issue as quickly as possible. We truly value your feedback and appreciate the opportunity to make this right. Thank you for bringing this to our attention. Best regards, The Fridays Team