Kim
At first Fridays was great…..
At first Fridays was great…for weight loss. My first month I was charged twice for my membership, they fixed it. My third month I was still losing weight so I asked for 2.5 tirzepatide, was prescribed semaglutide, that was corrected to 7.5 tirzepatide, that was corrected to 5mg tirzepatide. I didn’t want to get it corrected again so I accepted the 5mg. They won’t let you pick a pharmacy you want to get your compound from, and it was switched to Southend from Empower. My vial showed up warm and I was shorted .20 units. Not only that but with the new pharmacies meds I am constantly hungry, and food noise is horrible. I really never needed to pay for hunger and food noise, it has always been free for me! I reached out to them and the only thing they said was we don’t allow customers to pick pharmacies at this time. I am so frustrated with this experience so I am currently shopping for a new Telehealth company.
Response from Fridays HealthSep 26, 2024
Hi Kim! Thank you for sharing your experience with us. We're sorry to hear about the issues you've faced and understand how frustrating this must have been for you. It’s not the experience we want for our members, and we appreciate the opportunity to address your concerns. Regarding your medication changes and pharmacy experience, we strive to ensure our members receive the best possible care and service. We apologize for the confusion around your prescription and the challenges you faced with the pharmacy switch. We understand how important it is to have consistent and effective medication management, and we’re working to improve this process. We also recognize the inconvenience caused by not being able to choose your pharmacy. We are actively exploring options to provide more flexibility in the future. Your feedback is valuable as we continue to enhance our services and make necessary improvements. Please know that our team is here to support you. If you’d like to discuss your experience further or explore ways we can better meet your needs, feel free to reach out to us at [email protected]. We hope to have the opportunity to make things right and support you on your health journey.