Mel
Personal and quick to answer
Personal and quick to answer
Response from FoundJan 18, 2024
Thank you for rating us 5 stars, Mel. We're delighted to be a part of your wellness journey—thank you for choosing us!

Found is a modern, medically guided approach to weight loss and weight management. Our integrative weight care program combines effective medication and lifestyle change to address your unique biology and its blockers to weight loss.Found's program is designed to empower and support you on your weight care journey – every step of the way.What to expect on the program:1:1 consults with board-certified clinicians specially trained in weight loss to personalize your treatment.Access to a wide range of prescription medications, including GLP-1s, responsibly prescribed and tailored to your biology and weight loss goals. If you find yourself asking, "what medications does Found weight loss use?" you can view our medication suite online.Health coaches specialized in nutrition, weight loss, behavior change, and mindfulness provide guidance and support tailored to your unique path.Expert-backed lifestyle guidance, designed to help you establish and maintain healthy habits, for lasting success.A supportive in-app community, connecting you with members like you for encouragement, accountability, and inspiration.At Found, we believe that sustainable weight care goes beyond just eating less and moving more. We guide you toward a path designed just for you—one that celebrates your individuality and empowers you to become the best version of yourself. Together, we're dedicated to providing you with a comprehensive and personalized approach to help you achieve your goals and regain your health and confidence, for good this time.
Found (joinfound.com) has 758 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Costa Mesa, California
Excellent

Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent

Personal Care · Los Angeles, California
Excellent
758 approved reviews, newest moderated first
Mel
Personal and quick to answer
Response from FoundJan 18, 2024
Thank you for rating us 5 stars, Mel. We're delighted to be a part of your wellness journey—thank you for choosing us!
GeorgetteB
I have lost 34lbs to date on found. I am so grateful to have found this program
Response from FoundJan 18, 2024
Thank you for the 5-star rating, Georgette. Your success is well-deserved, and we're grateful to have been a part of your journey!
Austin
Deceptive, poor service, and full of extraneous fees. I previously tried them and recieved medication that seemed off in smell and appearance so I canceled. I heard they addressed the issue so I thought I'd try again. They failed to refill prescriptions upon following their process, then when I canceled they charged me a subscription termination fee almost as large as the 3 months I'd already paid for. Update as a response to response from Found: There is a distinct difference between abiding by a termination fee agreement and in failing to provide the agreed service for the last of 3 months paid and then charging cancelation fees because I didn't continue to pay them to fail to provide the agreed service.
Response from FoundJan 15, 2024
Hi Austin, we deeply appreciate you taking the time to write a review for Found. We apologize that the prescription and refill issues described resulted in an unfavorable experience! Our cancellation fees are stated clearly on our website and available in the member portal and every member is required to agree to the program terms and conditions during the checkout process otherwise their payment method will not be charged and their subscription will not be activated. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. We will use your feedback to provide a truer Found experience in the future! - JP
Doreen
This is a scam. I wish had read these reviews before falling for it. I was prescribed medication that not only did not work but made me deeply depressed, anxious and suicidal. I asked to stop the medication and the doctor prescribed a medication that was dangerous for renal function. I did my research and found a medication that my insurance did cover and which would be safer and more effective for my health profile (I did a comprehensive metabolic panel), Found for some reason claimed that my insurance would not cover the medication if it was being prescribed by Found. So instead of a $20-30 copay I would be asked to shell out hundreds and hundred of dollars for the medication. That’s when I realized that Found did not have credibility with insurance companies and were probably not trustworthy. The doctor assigned had no explanation for this. And I knew immediately this was a red flag. Because my access to medication that was best for me was being restricted due my connection to Found, I sadly decided to cut ties only two months in. Tell me why I woke up to a $99 dollar termination fee???? Insane! I intend to dispute because this was not made clear at the sign up stage. I would encourage everyone to avoid this company at all costs. Do your research. These folks are capitalizing on people’s lifelong struggles with weight to scam you out of money you’ve worked hard for.
Response from FoundJan 12, 2024
Hello Doreen, thank you for taking the time to leave a review. We apologize that your experience has been less than ideal as this is not the level of service we aim to provide. Prescribing the generic components can mean that an obesity medicine specialist is prescribing “off-label” to provide access to treatment that a patient normally might not be able to get. We prescribe many currently available GLP-1 medications, and it is up to a member’s insurance plan whether they will cover GLP-1 medications or if they will require prior authorization. If it is determined that a GLP-1 medication isn’t covered by a member’s insurance, the provider can often recommend an appropriate alternative to assist with a member’s weight care. Members have the option to request a new clinician to address further questions if they so choose and the program Terms and Conditions agreed to upon signup are available at any time in the member portal. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we can provide the same quality of support for all of our members. Your feedback will be used to provide a truer Found experience in the future. -J
John S.
Test review
Scott
This company is an absolute disaster. When I started having adverse reactions to the medications they prescribed the only response I got from their “doctor” was in broken English and difficult to understand. He changed my medications to something different that had even worse side effects and when I inquired about it he offered to up the dosage, even though I was having a serious reaction to them. When I finally had enough and cancelled it they charged me another $99.00 for a “cancellation fee”. This is definitely the worst scam going for weight loss. I am absolutely going to the Better Business Bureau with this and reporting them as a scam and health hazard.
Response from FoundDec 16, 2023
We appreciate your feedback because we are always working to improve. Because of privacy regulations, we can’t discuss any specifics about your comments on this forum. Please contact [email protected] if you have any further comments or suggestions.
Sb
This place is a scam. False advertisement right from the beginning. I truly believe the doctors you speak with are not real all responses are very generic. The meds they do prescribe after you get through the lies are potentially dangerous
Response from FoundNov 25, 2023
Thank you for the feedback. All of Found's clinicians are real people who respond to each consultation individually. Additionally, the medications available are FDA-approved for many uses along with weight care. We welcome conversations to assist anyone interested in our program, but due to privacy regulations, we can’t discuss any specifics in a public forum. If you have additional questions or concerns please contact our support team at [email protected].
One T.
Avoid - could not make contact with a health coach the entire time. They tried to tell me it was my issue about my opting out of texts. - Support does not respond to prior authorization messages. I needed to call my pharmacy and tell Found to respond - Support does not respond to the pharmacy when prescriptions are out of stock - I wanted to not renew but their cancel function immediately cuts off access to everything and they charged me a $99 fee. There is no other subscription I have that works this way - web site has wrong information about the doctor I am talking with, the medications I am currently on and the insurance information needed. Major usability issues and a complete joke - doctors refused to help me when I had significant side effects and told me I needed to see my primary care physician Note that the positive reviews here are mostly "invited" reviews
Response from FoundNov 16, 2023
Thank you for taking the time to write a review for Found. Our cancellation fees are stated clearly on our website and available in the member portal and every member is required to agree to the program terms and conditions during the checkout process otherwise their payment method will not be charged and their subscription will not be activated. We realize that some aspects of the program may not resonate with everyone, however, the terms and conditions are in place so that we are able to provide the same quality of support for all of our members. Your feedback is appreciated as we continue to develop ways to serve our community.