Customer
Not Transparent
I didn't feel that this company was transparent. I was approved without a virtual face to face with a physician. They review your case and make a decision based on that unless they think there's a reason for a face to face. Unless you ask up front what your price will be for the following month it really isn't indicated anywhere in advance. I sent six messages asking to cancel and every time I was met with messages asking if I would stay instead of just cancelling. Finally they cancelled.
Response from EmbodyJul 18, 2026
We are truly sorry to hear that you felt there was a lack of transparency in our process and that your experience with cancellation was frustrating. We understand your concerns about not having a virtual face-to-face with a physician and the clarity of pricing. We also apologize for the difficulty you encountered when trying to cancel your service. Your feedback is very important to us, and we are actively reviewing our procedures to ensure a more straightforward and transparent experience for all our patients.