Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Everything seems smooth at this early stage. I felt concerned about delivery and it was delivered but ice bag was not cold. With that being said it’s been hot so 2 cold packs might be helpful. I did place in fridge as soon as I got it. But what if I had not been home. Concerned about timing and coldness.
NS
Nicole S.
I am very disappointed in the…response time.
I am very disappointed in the communication and response time. I received my medication about 10 days ago and sent in a question 5 days ago. Still no real response and k haven’t been able to take the medication yet.
Response from EmbodyJul 21, 2026
We sincerely apologize for the delay in our response and the frustration this has caused. We understand how important it is to get your questions answered promptly, especially when it concerns your medication. We are actively working to improve our communication and response times.
DV
Donna V.
You made it easy $129 is still a lot of…
You made it easy $129 is still a lot of money for me
CU
customer
Extra charges/shipments, poor communication.
Update
My experience with Embody left me with little confidence in their medication fulfillment and customer support.
I received two separate tirzepatide shipments from two different pharmacies, despite Embody later stating that their records showed only one shipment had been sent. I had already injected medication from the first shipment before I became aware of the discrepancy.
Throughout my correspondence, I repeatedly asked straightforward questions: which shipment was actually my prescription, why two different pharmacies were involved, and which medication I had injected. I never received clear answers.
What was especially frustrating was that Embody’s explanations changed over time. At one point I was told my approved prescription was 5 mg weekly. Later I was told the dispatched shipment was for a 4.25 mg weekly dose. These inconsistent explanations only increased my concern instead of resolving it.
I was also given conflicting information regarding the shipments and billing, while the core medication questions remained unanswered.
When dealing with injectable prescription medications, patients deserve accurate records, consistent communication, and clear answers. Unfortunately, that was not my experience.
Update
The customer support team contacted me in an effort to make things right, however, all they did was keep talking in circles. They seem to avoid answering how I ended up with two different prescriptions from two different pharmacies (neither of which match what I was approved for) or why I have two completed charges on my credit card statement. They keep asking me to send screenshots as proof, which I’ve done three times, but they still tell me there’s only evidence of one transaction. I cannot stress how frustrating this is. I cannot recommend this company, not even a little bit.
I was approved for 5mg/wk of Tirzepitide. I received a 17mg vial, which only equals 4.25mg/wk. The next day I received another 10mg vial (2.5mg/wk) which I didn’t even order. My credit card was charged for both, customer service denied shipping or charging me for one, but wouldn’t clarify which. I sent picture for proof, haven’t heard back. I want a full refund for both but they are non-responsive.
Response from EmbodyJul 18, 2026
Please call our support line and ask for a manager. They will make things right and turn this around for you.
SH
Sarah H.
Great service and great price
Great service and great price
EP
Eddi P.
They have been very good at…
They have been very good at communicating what is going on with my account. I feel like they really care about the individual and as just any customer.
ER
Erica
Week one was great!
Week one was great!! I lost 4 lbs w/o any side effects. Looking forward to week 2!!