Diligent C.
I also was charged on July 13th with no product delivered
I also was charged on July 13th, had a video meeting with a woman who said she is an in house nurse, and called the support desk (that seems very suspicious) and I still have received no product or a person who seems to know what they are talking about. I requested escalation and received an email with no person's contact information and I have no clue where I stand or if I should report this as fraud. I would love to be wrong but I am getting nowhere as the days pass.
Response from EmbodyJul 21, 2026
We sincerely apologize for the incredibly frustrating experience you've had. It's completely understandable that you're concerned and considering reporting this as fraud when you've been charged, had a meeting, called support, and still haven't received your product or clear communication. We deeply regret that you're getting nowhere as the days pass and that the escalation email lacked contact information. This is certainly not the experience we want for our patients, and we are truly sorry for the distress and confusion this situation has caused.


