EmbodyReviews of joinem.co

I felt like I was heard that they understood my situation and they were very willing to help me

After losing the customer service rep and survey coming on before order was completed, she called back and also got disconnected. I recalled and did the intake over and got all straightened out. He was a great help because I paid for three orders at end of July but didn’t use the vial up for a long time. He solved the problem so I get my other two vials and not get auto charged. Well done. !!

It was professional

This nurse was very kind and her demeanor was caring, like she actually wanted to talk to me and help me. She listened and was very empathetic and understanding. She was also able to explain things in a positive demeanor while letting me know how to maximize my dosing and to continue losing weight safely and properly. The nurse I talked to before this nurse acted like she hates answering the phone, she hates her job and she hates people. She has no empathy or bedside manner. I’m positive it was the one I did my intake with because she just doesn’t care.

I felt listened to and the provider truly heard my concerns

No complaints yet. I believe I was helped by the nurse I spoke with. Will know for sure soon. But I felt heard and she did what she could. I liked that it didn’t take much time.

Once again, I was left waiting for a refill appointment that never happened. I was assured that someone would call me, but the promised time came and went without any communication whatsoever. When I contacted customer service, I received the same scripted response I've heard repeatedly: "We're sorry," and "We apologize." Unfortunately, apologies without action have become the norm. To make matters worse, I was told that I was "unavailable" for the call, which is simply not true. I specifically took time off work to be available and waiting for that appointment. Blaming the patient for your company's failure to follow through is both unacceptable and insulting. The level of disorganization, lack of accountability, and poor customer service I have experienced is extremely disappointing. There are countless healthcare providers available, and based on my experience, this has been one of the worst. Every issue is met with the same empty promises: "We apologize" or "We are escalating the matter." Yet nothing ever seems to change. Patients deserve professionalism, reliability, and basic respect for their time. Unfortunately, my experience with your company has demonstrated the exact opposite. I cannot recommend your services to anyone seeking dependable healthcare support. Once again, your company failed to do what it promised. I was scheduled to receive a call regarding my refill, was told someone would contact me, and once again, no one did. I took time away from my job specifically to be available, only to be met with silence. What is even more frustrating is the attempt to shift the blame onto me by claiming I was unavailable. That statement is completely inaccurate and frankly unacceptable. Every interaction with customer service follows the same pattern: an apology, a promise to escalate the issue, and absolutely no resolution. At this point, those responses feel less like customer service and more like a script designed to delay accountability. The lack of professionalism, communication, and respect for patients' time is astonishing. There are many alternatives in the market, and based on my experience, I would strongly encourage people to consider them. Your company has repeatedly demonstrated an inability to provide even the most basic level of service expected from a healthcare provider. Una vez más, su empresa incumplió con lo que prometió. Tenía programada una llamada para atender el tema de mi resurtido de medicamento, me aseguraron que alguien se comunicaría conmigo y, una vez más, nadie llamó. Incluso tomé tiempo libre de mi trabajo para estar disponible, solo para encontrarme con el mismo silencio de siempre. Lo que resulta aún más frustrante es que intentaran responsabilizarme a mí, alegando que no estaba disponible para recibir la llamada. Esa afirmación es completamente falsa y, francamente, inaceptable. Cada interacción con servicio al cliente sigue exactamente el mismo patrón: una disculpa, una promesa de escalar el problema y absolutamente ninguna solución. A estas alturas, esas respuestas ya no parecen atención al cliente, sino un guion diseñado para evitar asumir responsabilidades. La falta de profesionalismo, comunicación y respeto por el tiempo de los pacientes es sorprendente. Existen muchas otras opciones en el mercado y, basándome en mi experiencia, recomendaría seriamente que las personas las consideren antes que a ustedes. Su empresa ha demostrado repetidamente una incapacidad para brindar siquiera el nivel más básico de servicio que cualquier paciente tiene derecho a esperar de un proveedor de atención médica. Los pacientes merecen profesionalismo, confiabilidad y respeto por su tiempo. Lamentablemente, mi experiencia con su empresa ha demostrado exactamente lo contrario. Después de múltiples incumplimientos, excusas repetidas y promesas vacías, he perdido la confianza en su capacidad para ofrecer un servicio competente y responsable. Las disculpas pierden todo valor cuando se repiten una y otra vez sin que exista una mejora real. Lo que los pacientes necesitan son resultados, no excusas. Desafortunadamente, su organización parece destacar más por sus promesas incumplidas que por la calidad de la atención que brinda.

Very easy program to navigate and get set up. Pricing is very reasonable.