EmbodyReviews of joinem.co

Response from EmbodyJul 23, 2026

We're sorry to hear that your experience left you feeling this way. We understand how disappointing it is when we don't meet expectations. Patient safety remains our highest priority, and we work with licensed healthcare providers and trusted pharmacy partners that follow applicable quality and safety standards. We've continued to improve our communication and overall patient experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns, your account, and see how we can help. Thank you for taking the time to share your feedback.

Response from EmbodyJul 22, 2026

We're sorry to hear about your experience and understand how frustrating it is to be waiting without receiving your prescription. We've continued to improve our response times and onboarding process, but it's clear we missed the mark here. We also take concerns like these seriously and would appreciate the opportunity to make things right. Please reach out to our support team again so we can review the status of your prescription, provide an update, and help resolve this as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyJul 22, 2026

That sounds like a frustrating roller coaster, and having to explain the same issue over and over is enough to test anyone's patience. We're very sorry to hear about your experience and the confusion surrounding your account status. That's not the level of service we aim to provide. We've continued to strengthen our support processes and internal communication, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account status, confirm your prescription and order details, and make sure everything is corrected as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyJul 22, 2026

We appreciate you sharing such thoughtful feedback. We understand how receiving communications and packaging with different names could be confusing, and we agree that the overall experience should feel much clearer. We've been actively improving our onboarding materials, educational resources, and communication to make it easier for patients to understand what to expect throughout their treatment. If you still have questions about your medication, side effects, or your treatment plan, please reach out to our support team again so we can provide the information you need and address any remaining concerns. Thank you for taking the time to help us improve.