EmbodyReviews of joinem.co

Response from EmbodyJul 23, 2026

We're sorry to hear that your experience hasn't met your expectations. We understand how discouraging it is when you transition from another provider and don't see the results you were hoping for. Every patient's response to treatment can vary, and medication dosing is determined by a licensed provider based on your medical history and clinical judgment. We've continued to strengthen both our patient experience and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your treatment plan, discuss your current dosage, and help determine the best next steps. Thank you for taking the time to share your feedback.

Response from EmbodyJul 23, 2026

We're sorry to hear you're still waiting for your refund. We understand how frustrating that can be. Please reach out to our support team again and ask to speak with a manager so we can review your account, check the status of your refund request, and help get this resolved as quickly as possible. Thank you for reaching out, and we appreciate the opportunity to assist you.

Response from EmbodyJul 23, 2026

We're very sorry to hear about your experience and understand why you're frustrated. We understand your concerns about receiving your medication warm, and we're especially sorry to hear that your follow up experience with our support team did not meet your expectations. That's not the level of service we strive to provide. We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, discuss your concerns, and work toward a resolution. Thank you for taking the time to share your feedback.

Response from EmbodyJul 23, 2026

We're sorry to hear about your experience and understand why this situation has been so frustrating. Patient safety is our highest priority. While not every patient requires a live consultation, every treatment request is reviewed by a licensed provider, who determines whether a live visit is clinically necessary. If new medical information becomes available or your primary care provider advises that treatment is not appropriate, we understand why you would want your case reviewed. We've continued to improve both our communication and support experience. Please reach out to our support team again and ask to speak with a manager so we can review your account, the guidance you received, and your refund request to ensure everything has been evaluated appropriately. Thank you for taking the time to share your feedback.