Nash Didan F.
It is a A BIG LIE
It is a A BIG LIE that they charge us only when the medicine is sent with a tracking number. This horrible company CHARGED me without any guarantees that the meds will be sent. They just have an ORDER NUMBER, without any confirmation from their pharmacy. They Philippines telemarketer sounds like a robot, and there is no help at all. The only thing the woman on ten phone said is that I am "not eligible for a refund". WTF??? Where are the consumers rights? So I was charged for an ORDER???? The costumer "support" doesn't have any information about the shipping, just says "3-5 days after the order confirmation FROM THE PHARMACY". I want my meds, but I want to be charged with the certainty as they disclose on their website!
Response from EmbodyJul 27, 2026
Hi Nash, we are truly sorry to hear about your frustrating experience and the confusion regarding your charge and order status. It's completely understandable that you're upset about being charged without a clear confirmation or tracking number, especially when our website states otherwise. We recognize that the communication you received was unhelpful and that you feel your consumer rights were not honored. We are committed to ensuring transparency and a smooth process for all our customers. - Embody Team


