Jennifer C.
Great customer service
Great customer service. The doctor was really nice and was able to answer all my questions and concerns.

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
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10,226 approved reviews, newest moderated first
Jennifer C.
Great customer service. The doctor was really nice and was able to answer all my questions and concerns.
Augustus J.
Took a little bit to get everything going but I do understand. They actually want clearance from your PCP which I think is a good thing. Looking forward to my journey with Embody!
Scot C.
Everything they said they would do they did, quickly and efficiently, and were very pleasant to work with!
Jim R.
The price is the best I have found
customer
Great experience so far ! Received meds in a timely manner and customer service has been great and responsive quickly !
Mi M.
My experience with Embody Health was extremely frustrating and far more complicated than it should have been. After completing my intake form, submitting my previous prescription information, and paying for treatment, I expected a straightforward process. Instead, I spent multiple days trying to get basic clarity about my order, medication details, and next steps. It took numerous phone calls and follow-ups before I was able to speak with a provider. During that conversation, I was informed that the available compounded tirzepatide dosage differed from my previous prescription. This information was not clearly communicated during the intake or ordering process. My primary concern was not simply the dosage difference. It was the lack of transparency, inconsistent communication, delays in the process, and the amount of effort required from me as the patient to obtain answers. After documenting my concerns, I requested a written review rather than continuing repeated phone calls. The escalation process itself became confusing, with inconsistent guidance about whether I should call, email, or whether my written documentation was already sufficient. After my own experience, I also reviewed other patient feedback and noticed similar concerns being raised around communication, prescription timelines, dosage clarity, and customer service responsiveness. Embody Health must take these concerns seriously and improves its processes so future patients do not have to navigate the same level of confusion and frustration.
Response from EmbodyJul 27, 2026
Thank you for taking the time to share such detailed feedback. We're truly sorry your experience was so frustrating. We understand how disappointing it is when you're expecting a straightforward process but instead have to make multiple calls just to get clear answers. Clear communication about medication options, treatment plans, and what to expect should never feel like a guessing game. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, but we recognize we could have done a better job explaining the available treatment options and setting expectations throughout the process. We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark in your case. Please reach out to our support team again and ask to speak with a manager so we can review your experience, address your concerns, and use your feedback to help us continue improving. Thank you again for taking the time to share your experience.
Justine
The nurse corrected everything.
Tracie O.
I love Embody! they are always there to answer any questions you might have, their products are top notch and prices are very reasonable! 5plus stars 🌟🌟🌟🌟🌟 thank you Embody!!