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Do not order your GLP-1 medication from Embody
Update 8/5/26 - After making the post here, Embody contacted me and provided a refund, which I appreciate but it should not take a post on here to get action. However, since they provided a refund, I will modify my post below and say though customer service is lacking, and the compounding pharmacy takes way too long to ship the medication, Embody does not steal your money. Original post: Do not order your GLP-1 medication from this company. There is zero customer service, there is zero follow up, they may send your prescription to the compounding pharmacy, but they will never fulfill your order. It’s a complete and utter scam. They guarantee 3 to 5 day turnaround for you to receive your medication but that is an absolute lie. They don’t mention that they do not ship on weekends either. My prescription was sent to the pharmacy on Tuesday, July 28th and today was the technical 5th day. I tried to call today to find out something and there is a 3 1/2 hour wait time. Again do not waste your money on this company because they’re doing nothing but running a scam and stealing peoples money.
Response from EmbodyAug 5, 2026
Hi MaryBeth, We sincerely apologize for the incredibly frustrating experience you've had with your GLP-1 medication order and our customer service. It's completely understandable that you feel this way given the delays, lack of follow-up, and the significant wait times you encountered. We deeply regret that we did not meet your expectations for a timely turnaround and clear communication regarding shipping. -Embody Team


