EmbodyReviews of joinem.co

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is to have paid for your treatment, not receive your medication, and still be waiting for a resolution. We also understand that repeated delays can make it difficult to feel confident in the process. Your refund request is currently under review, and we'd like the opportunity to see it through. Please reach out to our support team again and ask to speak with a manager so we can review the status of your reimbursement and help get this resolved as quickly as possible.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is to be asked for additional information after payment and then be unable to reach someone because of long hold times. We appreciate you acknowledging that your refund was processed promptly, but we recognize that the overall experience did not meet your expectations. We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Thank you for taking the time to share your feedback—it helps us identify where we need to improve.

Response from EmbodyAug 5, 2026

We're sorry to hear about your experience and understand why you're disappointed. We know how frustrating it is to encounter delays, have trouble accessing your patient portal, and not see your order progressing as expected. We also understand how disappointing it is to miss a dose while waiting for updates and a resolution. We've continued to strengthen our onboarding, patient portal, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, confirm the status of your refund, and help bring this to a resolution as quickly as possible.