EmbodyReviews of joinem.co

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how concerning it is to encounter account issues after placing your order, especially when you're unable to view the correct information in your patient portal. We also understand how frustrating it is to spend so much time trying to reach support before finally having your case escalated. We've continued to strengthen our account management and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, resolve the portal issue, and provide an update on the status of your order as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you're frustrated. We know how disappointing it is when your treatment plan doesn't align with your expectations, especially after you shared your current medication history before enrolling. We also understand how frustrating it is to have difficulty reaching support and feel like your cancellation request wasn't addressed before your order moved forward. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate any treatment recommendations and answer questions throughout the process. We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your treatment plan, your cancellation request, and your billing concerns to help work toward a resolution. Thank you for taking the time to share your feedback.

Response from EmbodyAug 6, 2026

We're sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is to notice a billing issue and then spend so much time trying to reach support without getting the assistance you need. That's not the experience we want for our patients. We've continued to strengthen our billing and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address the billing concern, and help get this resolved as quickly as possible. Thank you for taking the time to share your feedback.