Larry K.
My first shipment arrived very quickly but…
My first shipment arrived very quickly after the order. However, this month is a week late and still hasn’t shipped. By the time I receive the GLP meds it will have been at least a month since my last dose. I have spoke with two nurse practitioners at different times who were very helpful. One of them had my B12 which was stuck in the queue immediately shipped, she was awesome. Another one called me last night, heard my complaints about my delayed Tirz, but it’s still in limbo, stuck in the queue and way overdue. In the patient support chat portal, I got someone named “Rey” who wrote broken English and blamed all the delays on me and said my payment didn’t go through, while I was staring at my profile which reflected it had been paid. Rey was rude and it was apparent he didn’t care and was very antagonistic. Meanwhile my order is still five days late and hadn’t been shipped yet..
Response from EmbodyOct 19, 2026
Hi Larry, thank you for sharing your feedback and we sincerely apologize for the delay with your GLP medication and the frustrating experience you had with our support team. It is unacceptable that you encountered rude service and contradictory payment information when seeking help about your order status. While we are glad to hear our nurse practitioners provided compassionate support, we understand how crucial it is to receive your treatments on schedule. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team


