EmbodyReviews of joinem.co

It was great

Real people being real

If I could give a negative star I would. This company scams you. DO NOT USE THEM!

I sincerely appreciate the opportunity to speak with Dr. Wilford. He was very informative and seemed extremely sincere and genuine in sharing the details and information with me. I have been so nervous about taking this step, but I knew that if I wanted to make a change in my life, I had to be willing to take the necessary steps to make that change. I truly hope I can continue to keep Dr. Wilford as a resource and have his guidance and support as I travel this road. Thank you again, Dr. Wilford. I sincerely appreciate your time, honesty, and willingness to share your knowledge with me.

I really felt like the provider actually listened to me

The experience I've had since joining has been absolutely ridiculous. I signed up late on 8/11 PST. I am coming from another provider that did not have the ability to provide me with the higher dosing I needed. I am currently on an 11.125mg, 65 unit shot. I have not yet reached my goal weight and have about 10 more pounds I am targeting. I happened to look in the portal on 8/12 and I see that I was prescribed a dose that does not make sense to me at all. It is 4.25mg and a 25 unit shot. I tried calling on Wednesday, 8/12, and waited on the call for 25 minutes until I gave up. I called again on 8/13 and held for 13 minutes before someone finally picked up. They said that the medication had already been shipped but the next step would be to talk to a provider. The call got hung up and I did not have the time to sit there and wait on hold again. I called back 2 hours later and spoke to another person who seemed shocked that I've never spoken to a provider since joining. This is unusual compared to the companies I've used before as well. He let me know that he was putting my order on hold and advised me to schedule time with a provider. I scheduled the appointment for 8/14 at 11:05 PST. I have been on the call for 30 minutes now and no one has joined. I reached out to the chat 5 minutes ago and the person who responded shared, "Kindly note that your consultation is scheduled as a telephonic appointment. You do not need to be on video. Please disconnect and wait for the provider to call you. If no provider contacts you, kindly reschedule your appointment using your patient portal or by reaching out to customer service." I am using the link that was provided to me from the text that was sent. Why am I now being told something different? When I asked this I was responded to with "Since the chat has been inactive for a few minutes, I'm going to go ahead and close this session now. If you need any further assistance, please don't hesitate to start a new chat or contact our patient support team. Have a wonderful day!" This is absolutely ridiculous and unprofessional. I have taken countless hours out of my work day and blocked my calendar in order to sort this out.

Need to improve video visits, less waiting time, better communication with patients

If I could give them negative 10 stars I would ! This place is a scam!!! Customer service is a joke! When I signed up I was as under the impression that I would be going up a dose bc I’m currently on 7.5 so 10 mg would be next! Well I look on the portal and they were trying to send me something way less than I’m currently on ! There was no communication that they needed proof of what dose I am on and was explaining my frustration was acting as if it didn’t matter and acting as if a refund is impossible! Then got a email about downloading a app to start refund and got scammed thankfully I used a pre paid card I can show emails and screenshots to prove