Deyanira A. S.
I started this service mid September…
I started this service mid September this year. I’ve had numerous appointments in which I’ve had to reach out a week later because there are no updates on the website. 2 weeks later I get told I need a cellular optimization appointment in order to get their sermoreline I paid for 18 days ago. In one week I’ve had 6-7 appointments scheduled for which the provider either doesn’t show or lets my phone ring once and they hang up. I’ve had my face glued to the phone all morning and I only get texts telling me to reschedule because I missed my appointment I’ve not missed any appointments
Response from EmbodyOct 19, 2026
Hi Deyanira, thank you for sharing your feedback and please accept our sincerest apologies for the severe frustration and inconvenience caused by the missed provider calls, scheduling confusion, and communication delays regarding your treatment. This is certainly not the reliable standard of care we aim to provide. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team