EmbodyReviews of joinem.co

My experience has been pleasant eveytime I call .

I’m very happy with my call with my nurse today. She was able to take care of my problem within minutes very quick phone call

Extremely Disappointing Customer Service and Communication I am extremely disappointed with my experience. I paid for my medication, but it was never delivered. The only thing I received in the mail was syringes. I took pictures of everything and have documentation of my attempts to resolve this issue. I have spent over a month and a half emailing, chatting, and trying to get this resolved, yet I still have not received my medication. Every time I contact customer service, I am told the issue has been escalated, but I never receive the promised follow-up calls or emails. The chat support has been completely unhelpful, and getting a resolution feels nearly impossible. Communication is terrible, and getting a dose increase is unnecessarily difficult. You are required to schedule an appointment, but when you try to select an available time, the system often will not let you book it. Even after reaching out through chat and by phone to arrange an appointment, I still do not receive the promised call. Customers should not have to spend weeks chasing down medication they have already paid for or repeatedly contact support just to get basic answers. The lack of communication, accountability, and follow-through is unacceptable. Based on my experience, I cannot recommend this company. I expected much better service and a far more reliable process for a service involving prescribed medication. You can email me to fix issue. Not sure how to give you my info and dont want personal data on review

Customer service and quality of medication.

They have been a great company to work with and they have a great customer service

I switched from a company for better communication and pricing. Verified that they would keep me at the current dose I was taking first. Got the prescription and it was half the dose. I emailed and was asked if I'd like them to rectify it now or wait for next shipment. I was going out of town so requested it to be fixed on next shipment. As the time got closer, I sent a photo of last prescription along with what they sent and wanted to make sure they were going to honor my sign up agreement. After several emails they finally said they determined what they were sending based on my intake form and that I would need an appt to talk it over. Set the appt for 9 am central time. Got an hour notice from them that was actually 2 hours ahead. So eastern time. However, that time came and went and no call. Then the 9am scheduled time came and went and no call. So I tried the live chat. To no avail. Called and was going back and forth with the hard to understand representative that wanted to reschedule my appt time. I stated I didn't want a new time, to cancel and refund me the charge they'd charged on Oct 2nd since I hadnt received my medication and would no longer be a patient. Finally the rep said it wasn't THEIR policy to REFUND! I told him it was illegal to charge without product or service and that I would dispute it with my credit card company. Which I have. But my advice, STAY FAR AWAY!

Embody has been amazing with communication and shots arriving on time ! I have send many people there way !

I gave you a four-star because it's hard to get a nurse on the phone with the customer support. But once you do get a nurse on the phone it's easy from there on out