Kelsey F.
My provider didnt show up for 40…
My provider didnt show up for 40 minutes. I waited for a month for the appointment and then no show. When speaking with support they told me to reschedule. I would have had to wait another month. When I said I wanted to cancel and get a refund they said they would have the provider call me in the next five minutes. She was kind and got it done thankfully.
Response from EmbodyAug 26, 2026
We’re truly sorry you had to wait a month for your appointment only to have your provider not show up. We understand how frustrating it must have been to then be told you’d need to wait another month to reschedule. You deserved better communication and a smoother experience. We’re glad our support team was ultimately able to connect you with the provider and process your refund, but we’re sorry it took such a frustrating experience to get there. Thank you for sharing your feedback—it helps us identify where we need to do better.


