EmbodyReviews of joinem.co

Great Dr., You could tell she knew the medication she’s prescribing and was looking after me (the patient). She made sure she opened the floor for any discussion as needed.

Order arrived late. 80 plus degrees. Can't get a hold of customer service. Absolutely ridiculous. Even after Embody replied to my Trustpilot review I have yet to be contacted by them.

Customer service was great with helping me make my appointment after I uploaded my medical clearance. Provider that called was friendly and answered all my questions.

Diane listened, empathized (sincerely, not scripted) and acted. Up until her actions I would have given ZERO stars!

I ordered the six month plan a week ago. I still don't have my meds despite calling and texting repeatedly. I've been repeatedly given wrong information. Everything says they'll respond in 24-48 hours. Not true. My status continues to say waiting for a medical review. I want a refund. It says no charge if you don't get your meds. I haven't. Ironic how well they follow the politeness script but have zero ability to actually do anything to fix it. Update: it will take 5 to 10 days to process my return. And the answer here from the company says the same thing every customer service agent says, in essence, we’re very sorry, we understand, we’ll check into it, but nobody is able to actually take action to fix anything. Buyer beware.

Great service, professional associates.

As a new customer, I was billed for trizepitide, with no contact from Embody stating that anything was needed on my end. I sent 2 emails to the support team with little response: "They will check into it". I called the customer support line and spoke with an agent. She connected me to a supervisor; I was disconnected after 40 minutes of holding. I called back; the next agent said they have no supervisor and I should get a call in 24 -48 hours. The next available clinician is Sept 9th. So they say 1-2 days for review, try 20 days, and then more time to process and ship. As of today Sept. 10th I still have no refund as promised 10 days ago.

Answered all my questions.