EmbodyReviews of joinem.co

Response from EmbodyAug 31, 2026

We understand why you’re frustrated, especially if you expected the charge to occur only after speaking with a provider and were charged immediately after submitting your intake. We’re sorry for the confusion and the frustration this has caused. We’d like to review the information presented during your sign-up, along with your account and appointment status, so we can better understand what happened and provide you with a clear explanation. Please reach out to our support team with your account information so we can look into this directly. - Embody Team

Response from EmbodyAug 31, 2026

It sounds like there were several frustrations throughout your experience, from the delay with your next shipment to questions about when you were charged and difficulty getting a clear response after requesting cancellation. We understand how upsetting it can be to have a payment taken while you’re still waiting for your order and not receive the answers you need. We’re very sorry that you felt unsupported and that the process did not meet your expectations. We’d like the opportunity to review your account, order status, and cancellation request so we can provide you with a clear and accurate update. Please reach out to our support team with your account information so we can look into this directly. - Embody Team

Response from EmbodyAug 31, 2026

Waiting 15 days for an initial telehealth appointment is already frustrating, but having the appointment experience turn into hours of waiting and conflicting information makes it even more disappointing. We’re sorry for the confusion and lack of communication throughout the process. Spending several hours trying to get connected only to cancel because you couldn’t get the assistance you needed is not the experience we want for our patients. We’d appreciate the opportunity to review what happened with your appointment and support interactions so we can address your concerns appropriately. Please reach out to our support team with your account information so we can look into this directly. - Embody Team