EmbodyReviews of joinem.co

My wife made three attempts for the required online physician visit, took nearly a month to finally connect on August 14th. Our credit card was charged, and she was given a Fed Ex tracking # four days later on the 18th for a package that FedEx never received. Twelve days later we receive notice that our card is about to be charged again. We call customer support, in some foreign country, and we are assured our card will not be charged, that they will "escalate" this to the pharmacy department, and that we will hear back within 48 hours. Right! Check's in the mail. We'll see.

The refill process is a nightmare. You have to "push" to get the form for the monthly refill. Then the process is held up supposedly by the pharmacy. Calls and emails go in circles. They already have my $$, so what does it matter? So thoroughly disgusted with the whole process. I could not be more unhappy.

The person who I was talking to explained things very well to me and answered my questions.

It seemed that the person I spoke to was very knowledgeable. And listened to my questions

Great communication.

So far seems to be running fine. We had misleading texts and waited on what we thought was gonna be a call for a telehealth visit. Which we never received. But after a few chats and a call I was able to get the email to send my proof of meds to. Looking forward to receiving my first shipment and get started to a healthier lifestyle

Helpful, understanding provider. Responsive to my needs. Changed script to meet my goals.

My experience with Embody started out rocky and had I not been a patient person then I would have not continued working with them. I waited 10 days for an appointment and then 4 days to get the actual medication. Please read below to find out the details. The instructions they send you via email and text for making an appointment after you have paid are lacking and pretty much non existent if you don’t contact them you will probably be waiting a very long time. It can be difficult to reach customer service via email so probably should always call. The link they sent me had no appointments available to schedule going out for 3 months. I had to call customer service so they could put in an urgent request to get me an appointment which just ended up in another link with no appointments. I literally just lucked out the second link after checking about every hour and found 1 appointment having to wait a week. I waited for the provider to call me and I never received a call. I called customer service once again. They said they would put in an urgent appointment request. After waiting a couple of days and checking many many times I clicked the link and I lucked out and found one Appointment. I booked it again. I waited and got an email that said wait for the provider to call you and then it also said here’s a link to join the video Appointment. So I had no idea if the provider would call or if it would be a video so I had two phones the one registered with my phone number for the appointment which I was waiting for him to call and then I had the other one on the video link after waiting 20 minutes I hit chat on the video link and I was told no you don’t use this video link. Please get out of this video and your provider will call you. So why in the world did they send me a link? Now remember, I have my phone available so they can call me 25 minutes past still have not received a call contacted customer service by email and said I want to cancel five minutes later I received a call from a provider the provider profusely apologized for the inconvenience and the wait and said they were very busy and it’s very hard for them to get even their few minute appointments in for their customers. The provider was very nice and professional and I am happy to say he was easy to understand spoke clearly. If you know telahealth sometimes you get people who are from other countries and can be hard to understand. The Dr. gave me the prescription after clearly explaining the dose and how the process works. Then I received an email saying that the prescription was approved and they would send it to me. After the prescription was approved and sent to the pharmacy. The communication after the prescription was approved greatly improved. It really wasn’t that long of a wait only about four days until I received it via FedEx at my door. It was well packaged and still cold. So needless to say I’m happy that I finally got the appointment and medicine. I did not like the fact that I had to wait 10 days to get an appointment. This company has the potential to be 5 stars but as is I am giving 3 and really that is being nice.