EmbodyReviews of joinem.co

Everything went great

We have left numerous email with customer support regarding order, delivery. Absolutely no response at all. But they definitely took the money. After finally speaking with a person calling herself Jennie she was disrespectful, she was tripping herself up in her lies as I was catching her and making rude comments at the end of each sentence. Refused to even give a reference number for the call. She very much needs training in customer service. Very disappointed with this company.

The Provider was very knowledgeable

Very professional.

So far everything is good. Ive lost 13 lbs in 2 months.

I would give zero stars if I could. Signing up with Embody has been an absolute nightmare. From day one, they failed to meet basic commitments. After starting my plan of care, I was told someone would call within 24 hours to schedule my intake—they never did, forcing me to call and schedule it myself. Things went from bad to worse when I took time off work for an 8:30 AM appointment, only for the doctor to completely no-call, no-show. To add insult to injury: • They falsely marked ME as the patient no-show after the doctor ghosted me. • They gave conflicting excuses: One representative claimed the provider "doesn't see patients at 8:30 AM" (a direct failure of their own booking system), while another lied and claimed they tried calling but my phone "blocked" it. My device accepts unknown business calls, and they left zero voicemails or text follow-ups. • They rescheduled me without consent: I discovered an intake slot had been unilaterally moved to a completely different date without my approval. It took four separate phone calls today just to get a basic intake rescheduled. During these calls, I was hung up on, flat-out refused access to a supervisor while crying and in visible distress, and left completely abandoned. Their resolution after wasting my time, causing lost work wages, and putting me through hours of distress? Rescheduling me for a 9:55 PM intake on a workday and offering a meager $10/month credit. I came to Embody truly looking forward to receiving care, only to be lied to, blamed for their system failures, and treated with zero empathy. They should really be ashamed. UPDATE: I finally did get my appointment at 10:28 PM (I was scheduled for 9:55PM, and thought I had been no-showed yet again). The provider apologized for her tardiness which was nice considering previous interactions. Truly hoping things get better from here. This was rough!!

the meeting was short and to the point easy to understand

I ordered on Aug. 15th I still have yet to receive any product my medicine is showing delayed now and I can’t get an answer on why or when to expect delivery. I was trying to give them the benefit of the doubt when I read the reviews on here but they are accurate.