EmbodyReviews of joinem.co

I am creating another review as I have yet to hear back about my request for a refund. I followed the Embody refund policy. I am allowed a refund as I requested the refund before the order went out. Embody just replied to my trust pilot review from 3 days ago but their reply was not helpful as their support refuses to help me. They intentionally pushed the order through after I had told them I wanted a refund because it had been days since I signed up and the providers hadn't reviewed my request for an order yet. they waited to reply to my email with a "yeah sorry we can't, the order has been placed today" and I have been trying to get the refund for 5 days now. I now have to dispute this with my bank since Embody support won't help. Important to note that they are not denying they did in fact proceed with pushing the order through after I asked for a refund, but they are making up some new refund policy not ont heir refund policy page about processing and fulfillment stages. Ironically I just received an email stating there's a delay with the pharmacy too. Extremely deceptive and they should be shut down Do not use this service.

Answers questions and are quick to set up appointments

The price I'm excited about, cannot wait to see how weight will change and numbers on my blood work will change for the better Embody made it easy to apply and affordable, thank u!

Had a very positive experience when i called customer support with Collen. Also, Dr Bedi listened to my concerns and put me at rest. Positive experience all around.

Friendly and helpful

Whoever I had to deal with, I was very comfortable with and very helpful.

If I could give negative -10 stars, I would. I have had an issue with the account for more than a month. I was charged for medications that I never got, and while trying to get my money back, they charged me again, and I still haven't gotten my medications. I have been hung up on when I called for help; I have sent more than 10 emails for assistance, and all they do is confirm my account is active. I have tried to get help through the chat option online, and they wouldn't help, saying they had to escalate it to someone else, but nothing. They owe me $654

Update: Embody reached out to me as promised and solved my issues and concerns immediately. The communication and service since has been first class and all of my hesitation has been alleviated. My account representative, Glenda, has been an absolute delight to work with and has been in contact with me on a daily basis providing me with excellent service. I am confident that this will be a great experience moving forward. Well, here we go! My worst fears coming to fruition. I placed my first order last week. I immediately started receiving messages and emails…….”thank you for joining, we are processing your order, the order is with the pharmacy (not the one they advertised (btw), we’ll contact you as soon as your order ships…..”. Now I’m getting 3 messages every day stating “your order has been delayed due to high volume, so sorry for the delay….” There is no issue contacting Customer Service. They are quick to respond with lip service every time and no solution to the issue. In fact today they gave me the number of the pharmacy so that I could track down my prescription!!! Why am I paying them?? I’m sure I’ll be canceling this order before the end of the week - very disappointing. Not sure how they get high ratings!