EmbodyReviews of joinem.co

The provider was great! Just the connection was a little difficult.

My provider was great.

Customer service is awful! I signed up last week. Was told 24/48 hours for a doctor to review my info, put in a dosing and send in the perscription. I signed up just before the weekend so I did not start counting the time until Monday. Its now coming up to the end of 48 non-weekend hours so I started talking to rep to get a better idea on timing as I need to plan my groceries. I was told 24/48 hours means business hours not days. So I asked if thier working hours was 8 hours a day? If so I should be waiting 6 business days? If so, that's fine, I just need to know! She hung up on me. I decided to just go with 6 business days. Yesterday, I realized they had my wrong starting weight. I figured it would be an easy fix and contacted them. I explained what was going on and she she hung up on me then to. I have no idea what is going on with this team, but they don't care about their customers. They take your money and your just supposed to not care about what happens next.

Love that there is no membership fee. Arrives directly to my door and easy to use. And it works! I’m down over 10 lbs since starting 10 weeks ago

The provider was amazing

It was simple and easy to talk with provider and discuss my plan of care

I tried to sign up and they indicated I was not eligible for their services. At that time, I had to manually request a refund since they'd already charged me. I thought that since they had rejected ME, they would automatically cancel the membership. However, that did NOT happen and the charged me a second time even though I had never received anything from them. I had to call AGAIN to request a refund and cancelation. The gentleman with their support team was pleasant and took care of things (this the 2* review as opposed to a 1*). I would not recommend this company since they charge BEFORE even evaluating you for eligibility. Go with a different company that only processes the fee after approval for the medication.

Good customer service. Every time I need to help that was there to help me out. Looking forward to continuing the service