EmbodyReviews of joinem.co

I am one month into this company. The initial set up was easy, but after that it has been down hill since. All the advertising says you will have your meds within a couple days…. WRONG! You will wait a week or longer for the medications to ship and arrive. The appointments? If you have to reschedule make sure it’s on your portal before you end the conversation with support. I had to call and message multiple times to have my appt FINALLY rescheduled. Well here we are on 2nd billing date and already there are issues! I asked for a refill not knowing (because explanations with them are non existent) it would be filled automatically since on my script received says 0 refills. Well with the refill you fill out a form for 3 months! Not one month. So then a new script was sent for an even higher dose. They do not correlate with old notes apparently or read dates! I have been sent so many things wrong and things just not done correctly. I believe this will be my last month with this company and I will be moving on…..

I found this company on WebMD's list of "most trusted telehealth providers", where they were rated #3. I trusted this information and didn't do my own research, which was a mistake. I tried signing up for a 3-months subscription. They charge you as soon as you start the process, but their website claims that your money will be refunded if you are not approved. I was switching from a different provider and they asked for proof my subscription with them was cancelled. I sent them a screenshot confirming that my current subscription cancels on 9/18. They responded that was not valid as proof of cancellation and they won't be able to proceed until they receive valid proof. I can actually see their point, however, it was still a couple of weeks away, so I decided I didn't want to proceed and requested a refund. Since they declined to provide the service/product, I figured they would return my money and that would be it. WRONG!!! Since then I've contacted them several times both by email and phone, and it's been "we acknowledge and respect your decision", "your request for refund has been forwarded to our billing department for processing", and "we have already escalated your request", in the meantime, nothing is happening. They suggested via email that I may call the billing department directly, however, there is no direct number and the CSR I spoke to refused to put me through. She tried to get me to continue with the subscription process and suggested she schedule an appointment with a provider for me. When I refused (at this point, I want nothing to do with them), she provided me with a number of reasons why she couldn't help me - she herself is not allowed to process my refund, a supervisor was not available, and I couldn't hold for one. Then she told me once again that she would "escalate" and someone will get back to me in 3-4 days. Right....The fact that they seem to want to hold on to my money after they declined to provide anything in return is unbelievable. At this point, I am going to file a dispute with my CC company because I have zero faith they will give me my money back.

Perfect call

Embody has been very easy to communicate with. If I ever have a question, they're quick to respond. When completing the follow up paperwork, that process is a breeze of simplicity.

I love my experience so far with embody my it’s been good

Naomi was very nice and attentive. She was knowledgeable and very helpful

Very pleased so far with this app

Erin was very helpful and explained everything to me. She was very nice and fixed my problem.