Elise
I’m actually rating a little higher…
I’m actually rating a little higher than I should. Prior to joining your company I was using someone else. I never (in 6 mos) experienced any problems other than the cost being pretty high. In my personal opinion, I think you should require an intake form every month instead of every 3 mos. This keeps you and the patient accountable. After requesting a call from the provider I have been told that I missed the appointment when I sat by phone the entire time. This has happened on numerous occasions . In addition, I called about my medication being decreased and was told I was responsible for my own doses. This doesn’t really make sense. It makes it quite confusing in administering your medication and knowing how much when decreasing and increasing. Obviously, if I’m decreasing, I won’t need as much and would have some left over. I don’t want to order more for the next month if I have some left order. I personally do not agree that the patient should have to be responsible for their dosage, there’s not enough information provided. In addition, not in my case, but many others I have referred, they’re not getting their medications on time. I’m not sure if this is a newer company, but everyone I’ve spoken with has experienced a problem in one way or another.