Anna B.
Please do not trust this organization
Please do not trust this organization. In my experience, this has been a scam. I was subscribed to their tirzepatide program for two months, and everything was fine except for some delays with delivery. In the third month, I received an email saying that my payment had failed, along with a link to make the payment. I entered my card information, and I was charged multiple times. I contacted customer support, but no one responded. I then called their support phone number, and I was told that this organization does not issue refunds. Instead, they said that the extra charge would be applied toward the following month. I wasn’t even planning to continue my subscription for a third month because I had started experiencing severe hair loss, but I decided that the third month would be my last. Unfortunately, this is exactly the month when I was charged multiple times. I am now trying to contact my bank, and I hope they will be able to help me resolve this situation.
Response from EmbodySep 23, 2026
We're truly sorry to hear about your incredibly frustrating experience, from the multiple charges to the lack of response from customer support and the issues with your subscription. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team


