lisa N.
I don't recommend spending the extra…
I don't recommend spending the extra money on VIP. I signed up for VIP because you can't get in touch with anyone any other way. I was contacted by my VIP, but I felt ignored and ghosted as well. We had a scheduled call today, and he didn't bother to show up and then just sent me a text with no resolution. I really want to like this company, but so far all I have been is frustrated. I have not yelled at anyone; I deserve to be treated with professionalism.
Response from EmbodySep 24, 2026
We're truly sorry to hear about your frustrating experience with our VIP service, especially feeling ignored and ghosted after signing up for a higher level of support. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team


