Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Terrible they bill you for wrong medication ms that you didn’t order and worse, they don’t rectify the situation and you pay the cost of their incompetence.
Response from EmbodyOct 1, 2026
Hi Adriana, thank you for sharing your feedback. We are really sorry to hear about the billing issue your described. Being charged for medication you didn't order and then feeling that the situation wasn't properly addressed would understandably be very frustrating. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns.
- Embody Team
AD
APRIL D.
Jomart with Embody responded back to my text…
Jomart with Embody responded back to my text messages promptly and answered all my questions.
AS
Asil
Beyond horrible customer service
Update: Sure thing, "Embody Team." Your reply is clearly an automated response, because the company has had the opportunityfor TEN DAYS to contact me in any number of ways. Yet, you haven't.
Seriously people, avoid this company like the plague.
Not only did I receive the 2nd vial late, it was left by UPS at an authorized drop off point, which was a liquor and cigar store! The package was sitting behind the register and warm. This prescription needs to be refrigerated.
The second vial I received does not have enough fluid for (4) doses of my prescribed usage. I took (1) and there is no way what's left in the vial is enough for (3) more.
Embody has been of zero help in this matter, and they owe me a refund, or another vial with at least (2) more doses of 21ml. Chatting and emailing their support has been futile. Talking on the phone has been futile. I emailed them photos of the vial with zero response.
I even had a video chat with "Dr. Raj Kandavanam" on Monday evening about this, showed him the vial, and he agreed there was not sufficient fluid. But all he did was create another prescription for three months, which is not what I asked for. I have serious concerns this man is even a doctor. He was only concerned about what to add to the compound instead of what was wrong with the existing vial.
All I asked for is a simple replacement of at least (2) more doses of the same compound. They refuse to contact me. Their answers are always "We'll be in touch within 24-48 hours." They do not.
Check out the BBB complaints, and I just added my own. My next stop is to file a complaint with the FDA. These people need to be shut down.
Response from EmbodyOct 1, 2026
We are truly sorry to hear about your incredibly frustrating experience with your recent order and the issues you've encountered with both delivery and product quantity. It is unacceptable that your temperature-sensitive prescription was left in a warm environment and that the vial contained insufficient fluid for your prescribed dosage. We understand your concerns about the effectiveness of the medication and the lack of resolution from our support team. This is certainly not the level of care we aim to provide our patient. We would truly appreciate the opportunity to make things right and will be reaching out to your to gather more details. Y
- Embody Team
KM
Kristi M.
Video visit
Great company
MK
MK
If I could give negative stars
If I could give negative stars, I would.
I decided to switch to Embody from a provider I had been using successfully for a year and a half because Embody promised significant cost savings. The intake process went smoothly, and I was approved on September 5, but my prescription has been stuck in "processing" ever since.
On September 22, after weeks without any progress, I called to request a refund so I could return to my previous provider. Instead, I was told that scheduling an appointment with a doctor would help speed up the process. I followed their advice and scheduled an appointment—only for the provider to never show up. After I complained, they arranged a second appointment. This time, the provider did attend, and she was wonderful. Unfortunately, here we are 10 days later, and I still have not received my medication.
This medication is critical for helping stabilize my blood sugar, and missing doses is not an option. When I called again today for an update, I was transferred to an offshore call center where representatives repeatedly placed me on hold for "just two minutes" and assured me that my medication would arrive soon. However, no one could provide an actual delivery date or even an estimated timeframe.
When I asked to speak with a manager, my request was refused.
This is, without question, the worst customer service experience I have ever had. Embody has already taken my money, and now I am left waiting indefinitely with no answers, no accountability, and no medication. I cannot recommend this company to anyone.
Response from EmbodyOct 1, 2026
We are truly sorry to hear about your incredibly frustrating experience. It's clear that the process, from the initial approval to scheduling appointments and receiving your critical medication, fell far short of expectations. We understand your disappointment and the feeling of being left without answers or accountability, especially given the importance of your medication. Your feedback is invaluable as we work to improve our processes and communication.
- Embody Team
JT
Jody T.
Worst customer service ever!!
Worst customer service ever!!! Also, why do you take 5 million orders if you cannot fulfill them within a REASONABLE time. I ordered meds on 9/13 and still have YET to receive them. I have called EVERY DAY and was even assigned a team member to reach out to directly. They are no help as well as chats, emails, and filing official complaints with BBB and Attorney General.
Response from EmbodyOct 1, 2026
Hi Jody, we're really sorry to hear how frustrating this experience has been, especially after waiting since September 13 and making repeated attempts to get an update. We understand that being passed between different support channels without a clear resolution can be incredibly discouraging. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns.
- Embody Team
JS
Jeanine S.
My appointment was great but I’m very…
My appointment was great but I’m very discouraged I haven’t lost weight in my over two months on the medication. I was also disappointed I didn’t receive my prescription on time for my injection this week.
