EmbodyReviews of joinem.co

Great job!!

I purchased a three-month supply of Tirzepatide through Embody. My first shipment was a great experience—it arrived within about two days, everything went smoothly, and I was very happy with the service. Unfortunately, my experience with the second shipment was completely different. My order was canceled without any notification, email, or explanation. I only found out because I kept contacting Embody trying to figure out what was happening with my medication. At first, I was simply told that the order had been canceled and they didn’t know why. After contacting them multiple times, I was eventually told there was an issue with the pharmacy and that a new order would need to be placed. Because of all these issues and delays, I ended up being approximately 1 1/2 weeks late for my injection. What made the situation even more frustrating was that after repeatedly trying to get this resolved, I finally asked for a refund for the two months of medication I had not received. Miraculously, after I requested the refund, my medication was suddenly processed and I had a tracking number within a day. After spending so much time contacting them and waiting for answers, it was extremely frustrating to see how quickly things moved once I asked for my money back. People are paying for these medications and relying on their shipments to arrive when expected. If there is a problem with an order or pharmacy, customers should be notified immediately instead of having to repeatedly contact the company themselves just to find out what happened. I’m hoping I don’t have any issues with my third and final shipment, but based on this experience, I don’t think I will continue using Embody after my three-month plan is completed. I will most likely be looking for another provider. My first shipment showed me that Embody is capable of providing fast and reliable service, which makes this situation even more disappointing. Communication, transparency, and consistency need to improve. Customers should not have to ask for a refund before suddenly seeing movement on an order that has already been delayed for weeks. Embody needs to do better.

Great experience

The provider took the time to actually listen to me and fixed everything.

My account manager Angelie is awesome. So pleasant to speak to and so knowledgeable. So far this journey has been seamless. Great job!

MARIE was very professional and listen to my co concerns about my requested refund. She said she would look into it and was authorized a mutually agreeable solution. She is very responsive and has GREAT BEDSIDE MANNERS. I respect her guidance.

Even though the call was 20 minutes late the nurse I spoke with did a great job answering my questions.

My experience with this company started out great and declined every month I stayed with them. Customer service provides canned answers with no real updates on anything. Medications are delayed longer time periods each time I get a shipment. My last shipment actually went out over a full week after my injection had been due and has still not arrived. I had vial spillage that they did not respond to for over a month. The providers are excellent. The product is too , if you can ever get it. No one who supports the Providers is very helpful at all. I would stay away if consistent medication and treatment is your goal.