EmbodyReviews of joinem.co

Provider was nice and listened to my concerns.

October 2nd, 2026: This is my 3rd month with embody and it's gone down hill. 1st month my medication shipped fast. 2nd one was ok. This 3rd one is just terrible. I am missing my dose as we speak. Customer service just gives the same response every single time. My wife has missed her dose by over a week now. Today is her 2nd missed dose. What is going on with this company. We pay every month for a service and we just keep getting the run around. What's with the message on the website saying call us if you're about to miss your dose? They don't do anything about it. They just say someone will contact you within 24 hours... And they won't. I got the VIP for faster service and that was a lie. Waste of money and time. I read the complaint about the pharmacy having the medicine ready but embody putting the hold on it and it's true. It's like embody is doing this on purpose. I even asked to pay early so that this didn't happen and I was told to wait and not to worry I'll get my medication before my next scheduled dose... What a joke. Update: 10/5/2026 I was told by the pharmacy that it was ready to be shipped. Just like another person on here stated. I also talked to a rep on Saturday and they told me it was ready as well and that they were waiting on a carrier to pick it up. I got an email today saying it was delayed at the pharmacy. When I reached out via the chat a rep told me they haven't even compounded the medicine yet. So what's the real answer? I was also told that since I have the VIP+ this shouldn't have happened since I would take priority over none VIP+ members. It seems like VIP+ means nothing. Please reach out to me or send a way to communicate with someone who can help me and not give me more lies or just some scripted response that goes nowhere. I am still waiting for a dedicated account manager to reach out to me.

The provider was thorough and kind. He listened to my concerns and my issues were resolved.

I appreciated the initial follow up for my order and being given the status of my account. Marie was very considerate and she could sense that I was a little bit busy at the time and worked quickly to give me all my information. I hope this starts a good relationship experience for this provider.

Everything went great

Vince was very helpful and informative. I appreciated the call and I feel well cared for.

Based on my research into this company, I found information indicating that certain products or materials may be sourced from China. As a research analyst, my responsibility is to examine available information carefully and share my findings transparently. I research companies across the healthcare sector and provide my perspective based on the evidence and sources available to me. Based on my findings, I would encourage consumers to review the sourcing information carefully and conduct their own due diligence before making a purchase decision.

The first shipment was fine. The second shipment was supposed to ship from the pharmacy September 10, 2026. It was delayed for 5 days from the pharmacy, when it finally did ship it was supposed to arrive via FedEx overnight priority delivery on September 18, 2026. It left the FedEx facility an hour and a half from my home, but then was returned to the FedEx facility that afternoon. It was on a Friday. I was leaving town on Sunday on vacation for seven days. FedEx then slapped a new delivery tag over top of the Friday delivery tag for Monday, September 21, 2026, which was easy to peel off and see the real delivery tag. Of course, the medication at that point was not safe because it had been left out of refrigeration for at least four days. I contacted embody, they told me they would respond within 48 to 72 hours and today we are now at 7 days later, and I still have no response other than they had escalated it three days ago. I did dispute the charge with my credit card company because the medication was bad and it was refunded but embody has still not shipped out a replacement even though that is what I asked for so now I am days off of my medication. I likely will have to start over- because of these delays and lack of responses. I’m just 100% disgusted with their lack of customer service and answers on this very simple issue to resolve. I would go to another company if I were you.