EmbodyReviews of joinem.co

Wonderful attitude, great customer service, addressed and resolved all issues very fast

She was extremely helpful and explained the process and gave me some tips

Embody advertises 24/7 support. My experience has been repeated acknowledgments and escalation promises without the substantive follow-through I needed. After medication doses obtained through the service, I experienced repeated episodes of severe vomiting and diarrhea. I reported those concerns and asked for answers and a refund. Their response acknowledged my symptoms and the missing follow-up, denied the refund, and offered to arrange a nurse appointment. I had already spoken with a nurse who told me the concern was escalated and that I should receive an answer on October 23. Being able to contact support is not the same as receiving meaningful support. When a patient reports a medication concern, they need a clear response, a responsible clinician and someone who follows the case through, not another trip around the same loop. I am asking Embody and its clinical-support partners for a documented review, a named person responsible for my case and a substantive reconsideration of the refund decision. I am not claiming that a defective product has been proven. I am describing what happened to me and the failure to resolve my concerns. Based on this experience, I cannot recommend the service. I intend to document the matter with the appropriate consumer-protection and healthcare oversight organizations. Patients deserve more than reassuring advertising and generic replies.

This company twice made errors in the GLP-1 prescription they sent me. They acknowledged the errors but despite multiple phone calls and chats (with bots?) they did not send the correct dosage nor did they offer a refund or credit for basically useless meds. Promised return calls from a manager never happened. A horrible experience from day one.

I wish I had never signed up. Two months in a row, my medication order was delayed because of this company’s failures, not mine. Last month, no one told me I needed to submit a refill form. I called, and the rep said it would be processed without even checking. I only found out about the missing form on my second call, days later. I missed my dose by 6 days. This month, it happened again, even though my prescription was written for three months ahead. My card was charged on the 8th, but my order was not sent to the pharmacy until I called on the 15th. It was then transferred to a different pharmacy and delayed again. I am now days past my dose with no delivery date. Their patient portal is unreliable, with missing shipments and instructions. Reps keep saying “don’t worry, we’ve got it,” and nothing changes. I was promised a nurse call twice and a doctor’s call after my missed dose. Nobody called any of those times. When I escalated to a manager, I got generic, copy-paste replies. They refused to name a point of contact or explain what they will change, and basically admitted that nothing will. They are never late to charge your credit card, but they cannot get you your medication on time. If you depend on a medication being delivered on schedule, please look elsewhere. I am leaving, and I would not recommend them to anyone.

My service advisor called today to introduce himself and asked if I had started my medication and if I had any side effects. Which I’m not experiencing anything that a little extra fiber can’t fix. He was very polite and also stated that if I need any help from now into the future to contact him directly. He made me feel confident in my decision. It nice to know that someone has your back. This is only my first order. So as long as the refills come on time, that will be a sigh of relief.

Miss Rena has been a big help. I know if I need any help, complaints or anything she is right there for me.

I had a great experience with my provider. She explained everything to me that and made sure that I understood, and she listened to everything that I asked and answered great.