joe H.
Canceled my order and they still are…
Canceled my order and they still are trying to charge me for something I never received and completely unprofessional in terms providing the receipts showing the order was cancelled stay away from this fly by night outfit
Response from Elevate Health and Wellness LLCAug 20, 2024
Dear Joe, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration you experienced. Upon reviewing your case, we can confirm that your order was indeed canceled, and a full refund was processed on Jul 28, 2024. It seems there may have been a misunderstanding, and we’re sorry if this was not clearly communicated. We always strive to ensure our customers are fully informed at every step, and it’s clear that we fell short of this in your experience. We take your feedback seriously and are committed to improving our communication processes to prevent similar situations in the future. If you need any further clarification or documentation regarding your refund, please don’t hesitate to reach out directly to our customer service team at (833) 669-2112. We’re here to help and want to ensure everything is resolved to your satisfaction. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.