Betsy P.
Not Great for Brands
Overall, I have found it a very disappointing experience working with JoinBrands. I have received some content which I have used for my brand. But, I have had several disagreeable situations. I signed up for a Blast Campaigh and after shipping a $50 product to an influencer after giving sugesstions for the content creation she decided my brand was not a good fit and didn't want to create content she said said 'Im sorry you are disappointed but my content rights are worth more than $5.' Apparantly, the influencers are only paid $5 for a blast campaign (I paid more, plus the JoinBrands fee) and this particular influencer wasn't aware I was going to have rights to her content - and it is quite obvious she didn't even read my brief. I also had some very low quality content produced including one where the sound was so bad I couldnt even understand what was being said. You can only reject content once and that was my one time so I was unable to give feedback after the proper content was created. One influencer still has not created content even though it has been nearly a month since I send her the product. Customer service has been no help with anything. Overall a really disappointing experience.
Response from JoinBrandsJun 28, 2024
Hi Betsy, sorry about your experience. All creators have reviews and portfolios, and we do recommend that you check them before engaging them. Also, if someone is late, you can always cancel the job money, the money will be refunded. Creators are humans and unfortunately some of them may behave unethically, and your reviews and communication with support will make sure they are kicked out from our system. In any case, we can compensate you for the losses, and give guidance on best practices. Please reach out to our customer support to fix this situation.