JoinBrandsReviews of joinbrands.com

My experience with JoinBrands has been extremely frustrating, and at this point I would not recommend the platform to creators. I have now been cheated out of two separate job opportunities because of the way JoinBrands handles job invitations and notifications. The first time, JoinBrands sent me an email offering me a job at around 2 AM. Obviously, I was asleep. As soon as I woke up and saw the email, I clicked to confirm the job, only to find that it had already disappeared. A few days later, the exact same thing happened again. I received another job invitation, and this time I clicked “Confirm Job” approximately six minutes after the email was sent. The job still disappeared before I could secure it. Six minutes is hardly an unreasonable response time, especially when the invitation system itself is responsible for notifying creators. In my case, the emails have also ended up in my spam folder, which makes the situation even more ridiculous. Creators cannot accept opportunities they don't know about, and we should not be penalized because JoinBrands' own emails are not reliably reaching our inboxes. What makes this even worse is the customer service experience. I reached out for help, but instead of actually investigating what happened with the invitations, the responses felt like generic, copy-and-paste messages that did not address the specific situation. It feels like there is very little accountability when a creator loses an opportunity through no fault of their own. I understand that multiple creators may be interested in the same job and that opportunities can fill quickly. That's not the issue. The issue is sending creators job invitations and then having those opportunities disappear even when they respond almost immediately, particularly when the notification itself may have been delayed or filtered into spam. Creators are putting time into building profiles, applying for campaigns, creating content, and maintaining professional relationships with brands. When a platform offers an opportunity directly to a creator, there should be a reasonable and transparent process for accepting it. After having this happen twice within a matter of days, I have very little confidence in JoinBrands' job notification or support systems. The platform may have opportunities available, but that doesn't mean much if creators cannot reliably receive and secure the jobs they are invited to. JoinBrands needs to seriously improve its notification system, provide a fairer acceptance process, and have customer support that actually investigates individual cases instead of sending generic responses. Two lost opportunities due to the same issue is enough to make me question whether this platform is worth the time and effort creators put into it.

ATTENTION BRANDS - BEWARE OF REFUNDABLE SAMPLES ON THIS PLATFORM - CREATORS CAN SCAM YOU TLDR - How the Influencer & Join Brands can scam you out of cash: When you buy a refundable sample campaign, a creator can not create content/cancel the job and then request an ADDITIONAL REFUND from the platform they purchased on (e.g. TikTok Shop). Join Brands will claim it is taken care of with a refund for the job on their platform, but you are still out the cash via the refund on the platform they purchased on. So they are essentially getting paid for the product and not producing a video. I can provide screenshots of conversations with support, indicating they acknowledge the creator's behavior and are aware of this loophole. Yet they still will not make changes to policy nor provide consequences to the creator. This can happen with ANY refundable campaign handled on the platform. Therefore use this service only at your own risk and absolutely do not put a big budget into a campaign here. Use an alternative service that has addressed this loophole instead (e.g. Trybe). If you are considering refundable samples on Join Brands, this is how it works: On the platform, you can pay upfront for a Social Blast and select an option to offer refundable samples to creators. As part of the agreement, the creator will be reimbursed for their sample as part of their compensation. Part of the value prop is to drive sales velocity on TikTok Shop to attract other creators and customers. Their terms explicitly state that creators should not request refunds for product after a job has been accepted, and that doing so will have consequences for the creator. This makes sense because basically the creator is engaging in a contract to get paid for content creation. If they don't fulfill the contract, there should be consequences. HOWEVER - JoinBrands does not uphold their own creator guidelines. A creator can simply accept the job, buy product, request to close the job, never deliver content, and then request a refund on the sales channel. And Join Brands will only refund you the shipping cost from the sales channel, not your product cost. MAKE THAT MAKE SENSE. DO NOT RECOMMEND. AVOID AT ALL COSTS. There are more reputable brands to work with, like Trybe.

From a brand standpoint (I own one) this platform is a complete waste of your time. Maybe if you are selling tee shirts or something, I am in the vacation rental space and it was just trash. I got a $900 bill from JoinBrands (pay as you go) and zero content produced.

I’ve been trying for months to make my account, I’ve contacted the support team and no answer. Wanted to give it a try because everybody says it’s so great but if I can’t even get help to create my account then I don’t know what to expect from this company.

I tried to register and got "Some information that you provided is missing or invalid. We were unable to process your request." Despite putting in my email and password as requested for registration.

Don't bother if you are based in the UK. We had a series of absolutely awful creators and content that I paid good money for. Just basic creators you can get for free by sending a sample on TikTok Shop. Because I purchased a bulk campaign there is also no refunds so £600 down the drain for a bunch of outragously crap posts.

I created a campaign with Joinbrands, but I realized immediately that I had made a mistake and tried to cancel it right away. The creators in the campaign were completely unsuitable, so I contacted their support immediately after placing the order. They refused to refund me. Their customer service is terrible they don’t actually try to help. Every reply sounds like it’s been typed into ChatGPT with zero real effort or understanding. There is no genuine interaction, no attempt to solve the issue, nothing. This company feels like a scam. They take your money instantly but refuse to fix obvious mistakes. I had to contact my bank to dispute the charge and get my funds back because Joinbrands simply wouldn’t do the right thing. Stay away from this company. They are unprofessional, unhelpful, and not worth the trouble.

Let me explain the entire incident here - I created a 3 videos campaign 45 days ago. And one of the videos was already delivered last week. Before I could accept the delivery, there was another creator who wanted to deliver the video, and due to the ratio mismatch of 4:5 and 9:16, she couldn't deliver the video. I reached out to the support team asking for a resolution on how I can accept this video. The support had a classic resolution for me to cancel this and create a duplicate campaign as always. I didn't want to do that as I've already done that in the past, and I asked for an alternate solution. Maybe accepting the video in the same aspect ratio as the video was made, or taking the delivery in a Google Drive as a one-time exception. But that was not an option as per the support. I want to highlight here that the platform is poorly built with zero flexibility for anything that we want to do in the platform. The only solution we have is to cancel the campaign and create a new campaign. Imagine we can't even rename the campaigns. Anyway, an apology, the support person offered me a full refund for the job. And just when I thought that the team actually cared about the customer experience, I got a new surprise. She went ahead and cancelled the job and processed the refund. She never mentioned about cancelling the job before, else I would have never agreed to that. And not only she cancelled the job, she cancelled the entire campaign with all three videos and three jobs. And I'm suspecting the main reason for this would be the classic flaw on the platform that wouldn't allow her to cancel one job in the campaign. I lost that video also since I haven't received the delivery of the first video. Again, when I reached out for a resolution, I was suggested that classic resolution of creating a duplicate campaign. I didn't want to, but I had no option, so I did that. I created the new campaign and invited all the same creators again. It has been over two days. One of the creators returned the product and so she isn't accepting to work again to go through this hassle. And the second creator who had delivered the videos said she is not accepting because of the video time length mismatch for the price. She had already made the video and delivered the video, but now she doesn't want to cooperate because she know the last job has been cancelled. Anyway, as per the suggestions, I created a new campaign, increased the price amount for the increased time frame, and invited the creator again. What I get in response after 24 hours is that she is still not willing to cooperate & deliver the video she has already delivered before. And now the support is again suggesting to hire a new creator. I'm not sure if the support understands the depth of this. It's not about just hiring creators and getting videos made. We do something with these videos. The video that is not being delivered was supposed to be run in a marketing campaign last week. If I'm going to hire someone new, I have to ship the product again, and the creator will take a couple of fixes. I would easily lose a few weeks for this new video. What about the opportunity cost and the potential losses that I am having because of this? Summary - 1) The entire mess started with the platform not having the flexibility of accepting the videos in different aspect ratios. 2) The support person cancelling the job without even asking me. 3) The support person cancelling the entire campaign and not just the job. 4) Both the videos are lost. 5) The creators used and returned the product, so this could not be sold and would be destroyed by Amazon. The product cost is $500, so straight $1000 loss. Till now, I have done everything that the support team has asked me to do. Now, I think I deserve this videos after - a) Shipping the product b) Sending the script c) Making 3-4 campaigns for the same job 4) And waiting for 45 days I understand that if the support could have access to that video, they would have helped me get the video delivery. My major concern is the team doesn't understand that there has been a miss from their end and the potential impact that is causing because of that on my end. The team's entire focus is on stating the facts that the state system is built in such a way there is nothing that they can do, and that the entire focus is that I should be the one who should be understanding it. They keep on repeating that we would appreciate your understanding. And there is zero focus on actually making the customer experience better. Not even covering for the $1000 product cost loss due 100% of their mistake. I am done talking to the support. I am reporting to BBB & if they don't resolve it quickly I will take it legal for all the direct loss for the product but also the huge potential loss as we had to pull back on several marketing campaigns since I don't have the videos.