JoinBrandsReviews of joinbrands.com

The support team at Joinbrands has been so helpful and is the reason I have continued using this platform. There are some technical issues that happen on this platform but the support team, especially Tihi, have been really amazing.

As a brand, the experience can be a little clunky, but the customer service team especially Tihi, are extremely helpful and responsive.

I originally would have adjusted this review and re-rated JoinBrands five stars based solely on the CEO’s response. However, before I could, the customer support manager reported this review for defamation, which was disappointing. The CEO seemed surprised, and I hope he takes that as a serious indicator of what it’s like dealing with the platform’s support team. That said, I genuinely hope the business fixes its customer support issues and succeeds. I don’t like impacting anyone’s job, but the behavior and attitude of the support team negatively affect both the founders and users trying to work with the platform. ⸻ The Experience We hired JoinBrands for three creators at $600 each, but were charged $3,600 instead of $1,800. Later, the creators reported non-payment, and JoinBrands cited a “subscription retainer” classification after billing. Throughout the process, customer support seemed slow and confused, sometimes providing incorrect information—for example, instructing us to cancel and restart campaigns, then later saying we shouldn’t have. They also told us we’d be charged continuously as long as the jobs remained open (even if creators hadn’t been paid out yet) but never clarified that the funds hadn’t actually been used, or whether we could pause the top-up without ending engagements. We tried to advocate for the creators to ensure they were paid, but instead, customer service refunded us—leaving creators unpaid. We were worried about directly paying them, not wanting to violate platform terms or leave creators uncompensated. The founders personally reached out, apologized, and clarified that the extra funds had been placed in our platform wallet as a balance—not used. They explained that it was part of a new experimental module and shared plans to improve billing clarity, timing, user experience, and support training to prevent similar issues. A+ response in actually doing a root cause analysis and dedicating real effort to improving it for everyone. They earnestly requested feedback, contacted affected creators, and handled the situation with genuine professionalism and care. Their response was 11/10—exactly how leadership should respond and a great example for other founders. They also clarified how creators could be paid and authorized us to self-pay them from the refunded funds without penalty, which we appreciated as a fair and thoughtful resolution. We just want to make sure it’s fair to small creators and to us. ⸻ The Issue with Support Unfortunately, before everything was fully resolved, this review was reported for “defamation”—despite being factual. That’s concerning, and the comment below does not reflect the truth that the customer support manager (who was copied on the thread) should already know. The leadership team appeared frustrated by the support team’s actions, and I believe that’s where most of the problems lie. The founders were absolutely professional and sincere, but the support team seemed undertrained often giving generic or inaccurate guidance—sometimes even advising actions they later said were mistakes. Every team has challenges during growth, and I hope this one is resolved internally. Response times were slow (often 20+ minutes per reply leading), leading to hours-long conversations that went nowhere. The team often seemed more focused on denying responsibility than actually helping resolve issues. You can even see evidence of this in how they replied here—without leadership’s authorization—which further illustrates the disconnect. ⸻ Final Thoughts I truly don’t wish harm on anyone, but the customer support experience was really difficult: long waits, circular answers, and poor listening, especially when creators struggled to upload their work. Most frustrations stemmed from support, not leadership. At times, conflicting advice between support and creators created additional roadblocks. This may only pertain to the specific new module we used. If JoinBrands invests in well-trained, responsive support, it could be a genuinely great platform and we might even be persuaded to use it again if customer support is improved. ⸻ Rating Adjustment • +3 stars for leadership’s exceptional response • –1 star for customer support’s handling and reporting actions on Trustpilot

Nice pool of quality content creators and great support and customer service. It would be nice if they improve the UI - e.g. when I accidentally hide a creator's profile in the campaign, there's no way for me to undo the action.

I really like the platform, but the applications are no longer being confirmed. I respond every day! I just don't receive anything anymore :(

Love creating content for other brands. Its been fun. Just wish sometimes there wasn't a long pause with waiting to get accepted for new jobs once all other jobs have been completed. I know it's that time of year. But love the platform otherwise

I contracted for 5 videos from JoinBrands. Most of the videos were fine but one creator's video was very poor and I was not happy. I reached out to JoinBrand Mngt and they responded in a manner that showed they valued my business and worked to resolve the matter. I am sure most creators are hard working and produce good videos, but there are the others.... Check out thier work first.

As a UGC content creator working on JoinBrands, I’ve found several pros and cons. The platform offers a wide variety of collaborations with well-known brands, which is perfect for building a portfolio. The intuitive interface makes it easy to browse jobs and track payments. However, the competition for popular gigs can be tough, and payments sometimes take longer than expected. A rating system for brands would also help creators identify the best opportunities.