Amble HealthReviews of joinamble.com

I was with them originally. My 1st experience was Christmas of 2025. Ordered on the 19th and got it Christmas Eve. Had to pause in May but came back. Ordered on the August 16 and nothing....just pending. No response from any one including the "doctor". Disappointed is an understatement! Update August 30. Still...No product. Ordered on the 16th.

They tried to steal money from me. One day a new dose just randomly showed up on my account, and they sent it to me while still sending me my normal dose. I have no idea how it showed up, and they wouldn't give me a straight answer. I ended up having to do a chargeback because customer service just went around in circles. I wish I could post screenshots on here, but since I can't, here's part of my conversation with C.S. (I would post the whole thing, but can't since there's a character limit)- Me: For some reason an extra prescription was added to my account, and on June 26th I was sent extra medicine. I just opened it and it's not even the correct dose. And then on July 8th I was sent the correct dose. I don't want or need the extra medicine that was sent, and I'm wondering why an extra prescription was added to my account. Customer service: You had two active semaglutde plans, so both had auto-refills processed and shipped following each other. One of the treatments have been paused, so you only have one active plan going forward. Me: Okay, but why do I have two? I didn't ask for a second one. *sent a screenshot of my payment history which only showed my regular dose* I also don't see payment for the second one. It also won't let me pause or turn off this extra one. When I paused it, it paused my regular dose. Customer Service: I have reviewed both treatments and noticed that one is a lower dose than the other. Could you please confirm which treatment you would prefer to pause, so we can ensure you continue receiving the correct one? Me: I'd like to keep the one that I've been getting, which is the higher dose. I don't want the lower dose paused, I would like for you to get rid of it completely. Also, I'd like to know how that even happened. Customer Service: It looks like the appointment was created a couple of months ago, possibly as an accidental duplicate while you were trying to check in. Please rest assured that the duplicate has been cancelled and we have kept the higher dosage treatment active for you. Me: Thanks. But, I'm still not getting how it's possible to make a duplicate appointment, and then get approved for a separate prescription at a different dose without talking to the doctor, and then said prescription doesn't show up on my payment history. So, I don't think this mistake was on my end. Since you mentioned it was a couple months ago, I checked the unopened package that was in my fridge, and it turns out, there's a second one with the incorrect dose. So now I have one from June 2nd and one from June 26th with the wrong dose. Anyways, what do I do with the two extra vials of medication? Can you guys send me a label to return it? Or if you want to credit my account, I'd be okay with that too. Customer Service: You cant return the 2 vials, we mention in our previous message that the reason you received those vials was because treatment had automatic refills. Since you've receive those vials we wont be issuing you a refund. Me: You completely glossed over my first message. I understand your no returns policy. However, this was a prescription I didn't want, need, or ask for and was a mistake on the company's end. So I thought I'd give you the option of offering a credit or refund before I initiate a chargeback. Customer service: When the treatment plan was paused, it had a date given for it to restart which is June 3rd. Then on June 4th you answered the dosing questions that were sent by our doctor's and they ended up prescribing you. We will not be issuing you a refund or credit back. Me: I don't think you went far back enough in the conversation. I'm pretty sure what you're talking about is my regular dose. I'm not asking for a refund/credit for that. I need a refund/credit for when they sent the wrong dose and for some reason I had two active prescriptions at two different doses. Customer Service: I found that there were two separate treatment plans on your account, and both were active at different points. Because each treatment plan maintains its own refill schedule, refill orders were generated based on the status of each plan at the time. The account history shows that the treatment plans were paused, resumed, and later canceled through account activity, which allowed those refill orders to process before one of the treatments was canceled. Since the medication was fulfilled in accordance with the treatment plan settings that were active at the time, we're unable to issue a refund for the additional vials. Me: Yes, there were two separate treatments, but the second one just showed up on my account. I did not ask for it. And I'm really confused about how I could suddely be prescribed two different doses of the same medication. And I couldn't even cancel it on my own because it wasn't showing up anywhere. Even now, I can't see it on my recent shipments. Character limit reached

She was very prompt in reaching out to me!

I will say initially Amble was great. Until it wasn't. I'm still waiting for a refund of 900+ dollars. I paused my medication refill in July, which showed my next shipment would not be until October (I was doing the three month plan) so that I could inquire about an increase of dosage from the physician. Through the website they claim that you can request an increase of dosage through a button that you click in which they ask a series of questions to send to the doctor. That was my biggest mistake. It caused a snowball of difficulties that I have been dealing with for the past month. Because all of your current dosing information is not sent to the doctor (not something asked when you inquire about the dosing increase) the doctor treated my inquiry as a person just inquiring about medication and changed my current prescription to that of a person just starting on a GLP1. So I reached out to support to get some help. During this time they reached out asking if I would like my prescription filled. I let them know that I did not want it filled as they changed my dosage and prescription incorrectly. Mind you the initial inquiry was never answered or responded to. So here we are in August (still going back and forth with the support team regarding getting in touch with a physician so they can update the prescription to what I had previously, at this point I didn't care about my initial inquiy of increasing dosage) I wake up to a charge to my bank account for $900+ . So I immediately go to my Amble account and see that Amble pushed this other prescription through to get filled. So I reach out immediately to their support team who cancelled the prescription and said I would be refunded within 5-7 days on August 6th. So here we are August 24 still no refund. So I reach out to the support team to get an update and they let me know the refund was never issued so they would be refunding me $800 due to their prescription cancellation fee and it will be processed within 5-7 business days. All of this is ridiculous and I am at a loss of $100 assuming I finally get the refund because they went against when I said no do not fill the prescription and cancelled it after I found out they charged me and pushed it through anyway.

Clear, quick answer to my question.

Emma is absolutely amazing! I feel so much better about this app and my purchase because of her!

First of all I want to shout out to Lisa (glow up with lisa) Lisa is always there for you . You can always catch her on a live or message her she always answers her messages in a timely manner ❤️ I started Amble 2 years ago on my weight loss journey. It has been absolutely amazing. The prescription was sent to the pharmacy in 2 days. I was able to ask my physician questions. Amble is not just about weight loss Amble is amazing. Customer service is great. Thank you Amble and Lisa ! Melanie (Mel)

Emma was great! Quick to respond and very personable!