join.meReviews of join.me

Do not get in because you will never get out. I’ve used join.me for 3 years. Last year they get money from my credit card - I’ve tried to cancel subscription - there is not clear process - at the end of the path they ask you to call the unreachable number in Canada. The best way is block your credit card what I did. Uff .. the end of join.me history in my live. Btw, this is a very poor service.

Tech support poor

Impossible to cancel the services The option doesn't exist in the platform No e-mail address to contact and ask for termination The phone number is unreachable

Was with them for 2-3 years and service was generally fine but they make cancelling laborious and require you to provide unnecessary information. I would avoid given the many other providers in the market.

If you have forgotten if you are a paying user or not, it is very, very, very difficult to find out that you are still on a paying plan when you log in to check. And at the time of writing there is no way to cancel the subscription as the link provided to contact the company leads to a blue screen with a white square in the middle, no form, no text. Really scammy tactics to keep people unwillingly and unknowingly in the recurring payment loop.

Shocking company. We have been using them for over 5 years and then the quality of the service went down the pan. Calls started dropping. We complained. They did nothing. We complained several times over 6 months. Still no service improvement. So we tried to cancel. They won't let you. Your contract has auto renewed. DON'T SIGNUP FOR THIS SERVICE. It's unreliable and your are tied in for at least 12 months.

This solution works well for doing simple conference calls and some screen share presentations. However, many of our clients frequently complained about significant lag during presentations. Sometimes it became so bad, I had to slow down my presentation in order for people to be able to see each screen or action. The audio options are also pretty lackluster. The audio sounds good when using the Dial In option, but the audio quality is horrible when using the Computer audio. It frequently would sound robotic or distorted. Most frustratingly, there is no easy way to cancel your subscription. Absolutely no option on the website to cancel your paid subscription. You have to call their support line, get put through to the "next available" person... and then you have to hold forever. If you do enough research, you start to see that LogMeIn (the parent company) has a horrible track record of not only making it hard to cancel, but they also keep charging your card automatically even after you've unsubscribed. Horrible corporate ethics.

there is no way to be attended by them and I want to upgrade a service... Shame, the product is ok but the customer journey sucks... they will be out of market if they stay this way...