John Hancock Life InsuranceReviews of johnhancockinsurance.com

I started looking for life insurance a month ago, after letting my former 20-year term policy lapse in January. Reached out to a couple of generic online insurance aggregators, called my car & home insurance broker, etc. Everything was a huge hassle: forms that needed to be downloaded, printed, signed, scanned, and appointments, etc. Then I got a call from a John Hancock agent. After just an hour and quick digital permission to reach out to my primary care physician to get the results of a recent physical, it was DONE. Same day. No hassle, no forms. Simply amazing. And at a better price than any of the other plans I was looking at.

Super easy to apply online and I received the discounted Apple Watch. This was a huge incentive for a standard term policy.

Changed denial reason (7 months later) after I proved they were incorrect with supporting documentation. For the last 7 months, John Hancock who sends their claims to Seven Corners has denied me because they believed I claimed items that they thought had been returned to Amazon. After 3 reviews where they didn’t look at my supporting documents, 2 independent investigations through G4S and Optima, 3 way phone calls with Amazon, and hours adding additional information on each and every item they believed was returned (40 items-took 10 hours to prepare). Then sending an additional 72 pages of proof on top of the original 90 they’ve had on day one.....they just changed their denial reason. Simple as that! I showed through 4 different ways that nothing was returned and then after 7 months, 20+ emails and 20+ Phone calls they just decide to change the denial reason to another so I’m back to square one! The most egregious part is that they reverted to the original denial letter that claimed I had other providers that I did not tell them about. This was despite the fact that I had ALREADY proven THAT was false. Which was also the reason they had changed THAT denial reason to claiming items were returned. I provided emails, investigation contacts, phone calls...you name it. I easily showed that from day one I had multiple policies through my emails and initial claim (I had 14 checked bags). On the initial claim report I listed that I had at least another policy (there is only room for 1). So, I then sent them each policy name, policy number, and their contact number. I gave them G4S's investigators number who was doing an investigation with AMEX..so again, they knew I had other carriers. This was given BEFORE they made a decision the FIRST time. There is absolutely no reason, no sane person, could possibly misinterpret me as trying to conceal I had other policies! None. It's absolutely maddening how they can this to people ethically. Not to mention, it's completely illegal. Horrible, unethical company..STAY FAR AWAY! 4RTL19-AOS-12150 Edit: Have filed BBB complaint. Lori the manger I spoke to who requested 40 items they believed were returned will not respond via her email. Can someone explain how after 3 incorrect reviews about Amazon items being returned, the claim denial can be changed to an earlier denial reason that was also already proven untrue. Waiting for next manager John to talk to, whom is days late to respond. No one here, messenger, or email will respond. I’m stuck endlessly calling the phone reps (which I will continue to do relentlessly) until I speak to a manager.

Quick and simple Awesome

Great company. Vitality program is fantastic. Highly recommend this company 👍🏼👏🏻

Very friendly website

I haven't had enough time with u to voice an opinion yet

John Hancock and the vitality program have been great for me. What a fun way to monitor and achieve my health goals. The app is so user friendly and the learning tools and rewards really keep me engaged.