John Hancock Life InsuranceReviews of johnhancockinsurance.com

They will use any excuse to screw you over.

THIS IS THE WORST COMPANY EVER PERIOD. MY MOTHER WOULD BE ROLLING IN HER GRAVE IF SHE KNEW HOW BAD WE ARE FIGHTING TO GET HER LIFE INSURANCE. Started claim 7/28 called on 7/31 sir we have all the information we need . 8/2 called to assure it was processed. Yes sir everything looks good check will go out in 10 days . 8/14 called still haven't received anything , sorry sir was proble couldn't read date of death . So Noone calls in 12 days sad . Ok faxed and emailed new while I was on phone at funeral home . Phone call 8 / 18 is all the paperwork good now yes sir we expedited the claim for you should be 3 days , ok thank you . Today is 9 / 12 called them yesterday sorry sir be patient claim was submitted to our legal tear for review 2 days ago should be fine within 10 days . What are you talking about it's been over a month . Sorry sir please be patient once it goes through leagel it will be processed within 10 days . I hope my mom haunts this company this is why people end up going postal right here . Please if you choose life insurance please do not use this company . I call 3 times a day everyday and ALPHA the only supervisor your allowed to talk to lies worse than a Crack head sitting in cuffs with a pound of Crack in her pocket saying it's not theirs. There is a reason you can only talk to 1 person also a reason why you can not find a corporation phone number or find anyone to talk to other than claims that right there should show you how bad this company is . You can buy a policy but you can't find a complaint phone number or any number other than ALPHA the supervisor . Please don't please don't use this company

Anyone in their right mind EVER see the name John Hancock RUN!!!. When i say run i mean in the opposite direction. They screwed me over as well. A class action lawsuit would be the best thing to do to shut this rotten company down only after they paid out every dime to ALL policy owners. Bad enough losing a loved one but then having to do battle with a insurance company who refuses to pay up when claims come in. Nope this company is embezzling money from people and getting by with it.

If I could give negative stars I would. WORST life insurance company on the planet, Dad passed away in January and we filed a claim within a month. Here we are in August, and keep getting excuse after excuse, we have sent two separate packets in because they lost the first packet, now fast forward to August 2026. Called them AGAIN and was told they cannot locate the paperwork even though we sent it overnight express with a required signature. How can they lose 2 separate packets of information and 2 original death certificates? This company is the ABSOLUTE WORST! We have filed complaints with the better business bureau and our state insurance commissioner. If you love your family and have respect for yourself, DO NOT, I repeat DO NOT buy anything from this horrible company. Dad’s other company paid out his life insurance of 250k no problem. Got the check within a week. This company is beyond Terrible.

As a former licensed financial advisor, I sold John Hancock life insurance even to myself. DO NOT BUY life insurance from this company! My plans changed and I am still unable to get my principle back due to THEIR made up technicalities! They "sent the wrong papers"; they need a hand written signature but fail to send DocuSign. They will leave you frustrated and upset. Oh- and their advertising... expect multiple emails each week. I HATE THEM ALL AT JH. RUN AWAY.

Do not buy life insurance here if you are looking for your loved ones to receive a payment in a reasonable amount of time. Much better companies out there. Delay after delay. I just got a message from them today asking me to correct some things on my claim. I already did that 3 weeks ago and sent Fedex. They say 7-10 days to review. That has not been my experience. Then when they finally review it, they ask you to fill out the same claim form again and again. You fill it out as they request, they wait weeks, and then they send another request for the claim to be redone. Pulling my hair out. My father had 4 other life insurance policies and getting them paid out was a breeze. Avoid these guys!

16 YR old annuity I was receiving my annual withdrawal for 3 years. During the 4th year, using the same procedure, I was sent my quarterly statement saying I had surrendered my total annuity. NO email, calls, text or letters. They said I clicked that option on the ET form. I disagree! I was dumped because I was going to be a loser account over the life of the annuity. Fought for months to be reinstated but to no avail!!!! Obviously I won't be using or recommending John Hancock again.

Sadly there is not a zero star option here, so I had to give one star. This company has conned my parents out of their later life care coverage. They have paid in for the last 20 years and last year when they finally need it, they refuse to pay out. They'll find every excuse to not pay out insurance. Worst company we've ever dealt with. Please, please, don't use John Hancock Life Insurance under ANY circumstances - you will thank me for this review if you avoid them like the plague.