John Hancock Life InsuranceReviews of johnhancockinsurance.com

Need too allow more points for exercise.

A former employer rolled over my 401K to an annuity with John Handcock. I have been on the phone for over two hours, transferred to other departments all over the world, and still am no closer to getting this resolved. What a complete waste of time. I saw other reviews that put JH in a very terrible light. I now know why they received the reviews the did...their customer service sucks!

The agent told me that I could change my auto pay date to whatever day works for me and that was not true. Should make payments easier for the paying customer.

CAVEAT EMPTOR!! CAVEAT EMPTOR!! I have had a Life Insurance policy with John Hancock since 2001, a 20-year level term policy. I received a letter last month from JH stating that my premium, when the term ends in December, will go from 1052 per year to 21105, an increase of 2006%!!!!! This is beyond outrageous, and since the only thing the contract says is that they may increase the premium at the end of the term(no mention ANYWHERE of how MUCH), this seems to be arbitrary and abusive. In fact, it also seems to be illegal as Massachusetts consumer law states(and they are based in Boston) that they may ONLY raise the rate by 10%. Even if they were to double the rate, I would continue to pay it, but to raise it OVER 20x what I had been paying seems beyond illegal. Since I live in Florida, it seems I am under Florida law, which offers NO PROTECTION in terms of consumer rights. When I called the company to discuss this, I was put on permahold, then was finally answered by a call center in the Phillippines, who told me it would take 24-48 hours to get a response AFTER ESCALATION of this issue. I had also previously filed a complaint with the Florida Insurance Commission, where one person essentially told me:'that's the way it is - they can do whatever they want' a follow-up call at least got a complaint registered and when John Hancock received the complaint, they had someone from their legal department(who knew NOTHING despite her repeated claims of:'I have been in this company over 40 years...' that I became so outraged that I called back to request a copy of my original contract with them(try and find a document after 20 years) that this lady from their legal dept. told me there might be a charge to send it to me(they could email to me for free...) Enough is enough from corporations that just treat people like dirt after a 20-year association and anyone who thinks they are a good company, has not reached the end of their term, and to outsource calls is just not right. Finally, it is my belief that if it had come to them paying the policy due to my demise, that my family would have been give the run-around trying to collect and despite the name they are trading on, that they are just another corporate pirate, Just try getting them one the phone...

I love the idea of a life insurance policy with wellness benefits and that's exactly what I have with John Hancock Vitality. There are multiple incentives to increase your activity and improve your health and wellness.

Best decision I've made in a while. Process was smooth and manageable. The vitality program has me healthier than I've been in a while. Thank you!

Hey I just loved the way that I shopped for life insurance with you guys and I got zero problems from the purchase I made this was quick and easy.

Great comoany