John HancockReviews of johnhancock.com

I have been trying to rollover my 401k to a traditional IRA for over 2 months now. Firstly, I was told that my rollover check was mailed directly to my other IRA. When I called 10 business days later to check, they said there had been a mistake and that the check was mailed to my home address, but I NEVER received it. My next option was to complete another form for a wire and email it back to them. I don't trust them to "mail" another check and they say it can take up to 5 days for a program administrator from your company's previous HR to review and sign, BUT JH won't allow them to email this form back to them once signed- it has to be MAILED! These guys are crooks and won't allow you withdraw your money!

My uncle filed paper work to cash in his life insurance on June 2024. It's September 2024. Every time we call we are told the check is in the mail. We will file a suit in small claims court. Terrible insurance

Terrible customer service. You have to jump through hoops and then get denied because of the fine print. Don't waste your money here.

I wish we had read these reviews before buying $360 insurance from John Hancock. Horrible experience in trying to collect from a trip delay at Heathrow. We were delayed from a mechanical issue on Virgin Atlantic and was delayed by 2 and half hours. We arrived just minutes after KLM left the gate. The delay cost us $1800 for new tickets, hotel and food. The "Third Party" representative said they will only cover for a 3 hour delay. We will NEVER use John Hancock ever, ever again.

Terrible customer service!! Some people never responded to the BBB where I filed a complaint. I called in twice and was told my original letter was not handled correctly by the agent at Hancock. I can’t imagine how they handle actual claims.

They are not taking care of an insurance policy claim and dragging their feet for over 2 months. "The check is in the mail" I keep hearing and it is all a lie. Told different things by different reps. DO NOT DO BUSINESS WITH THEM AT ALL PLEASE. Pathetic and self serving.

I have been on hold with John Hancock as I write this review for over an hour, waiting to talk to a Supervisor. I am told that all Supervisors are in a meeting and that I need to give my phone number so that one can call me back when they become available. Hard to trust. The first part of this hour and 20 min. by now was spent with another Representative who all of a sudden realized that she lied to me when I asked to talk to a Supervisor. I don’t believe Supervisor requests are honored by some John Hancock Representatives.

I would like to give a 0! They are withholding inheritance, asking to fill out nonsense forms, even our lawyers and the US Ambassy tell us this is nonsense and now we should get a lawyer in the states because they are obviously not helping an trying to keep the money. This company wants your money, and once they have it, good luck of getting it back!