John HancockReviews of johnhancock.com

My husband and I signed up for a trip to Israel with our church. We were suppose to leave 10/22/23 - 10/31/23. As everyone knows, the war started spreading. All flights to the region were canceled a few days before we were to depart. We had purchased travel Insurance with John Hancock so we thought we would not have any problems receiving our refund. We were so wrong. We went online filed our claim, uploaded the proper documents and waited for a response. After a couple of weeks, we called to make sure they had received our claim. We were told they did see the claim but they had not received all paperwork. We made copies of all documents and sent it to them by certified mail and we uploaded documents for the second time. The documents that were mailed came back after about 6 weeks because they refused to pick them up because they would have had to sign for them and then they couldn't say they had not received them. (No intention to pay claims). In late December I checked the status of our claim it stated all documents were received. We then started pressing them about paying the claim. We were told that because of the size of the claim management had to approve it before cutting a check. The next week we checked the status of our claim and they had closed the claim saying we did not give them all paperwork necessary to process the claim. They do not know I have a dated screenshot showing they say they have received all paperwork. I have another screenshot after the one that say they have all paperwork saying they closed the claim because we wouldn't give them what they needed to pay it.(Not tryiny to pay claims) We waited over 3 months with being lied to and jerked around. We contacted the tour company that was doing our trip to get our money back. We are now asking John Hancock to refund the premium we paid for travel insurance. They dishonered the contract and did not make an honest attempt to pay the claim. Do Not Trust This Company!!!!!!!!!!

A scam with horrible customer service. I took troubled trip for which insurance should have paid.Horrible experience! They will find to way to not pay you!

Stay away. Claim been doing on over a year. They just keep trying to avoid paying. Horrible service.

A scam with horrible customer service. I took troubled trip for which insurance should have paid. They sent me a check which was less than expected - with no written explanation. I called and they promised they would send something. (I called for months, without any written response). My trip was delayed 3 days and they kept saying 3 hours so they wouldn't pay for my clothes purchases. Finally, after 5 months they said they would not accept my documentation. And that was the end. Horrible experience!

I definitely do not recommend this company. I filed a claim over two months ago and not a word from the company. I called after about three weeks and was told to allow them two more business days to get back to me - no response. I called again after two weeks and was told to give them 3-5 business days. I wish I had checked John Hancock Travel out more thoroughly prior to purchasing. Absolutely DON'T recommend them.

Applying all the birocracy they can too avoid paying a claim. Beware - very bad experience.

This review is for John Hancock Long Term Care (LTC). This company collected for dozens of years from my mother who is 100 years old now. She requires long term care now and has been for the past 8 months. I have been trying for weeks to sign up and submit a claim and their system is so filled with hoops and multiple websites/phone numbers and offshore representatives, I still have not been able to submit a claim. They can't even email and it's such a shame for a company so inept to have a trusted name.

Totally incompetent and unresponsive customer service. we mailed our premium for LTC insurance on December 28, 2022. Received confirmation that it was received (we cent it certified) on January 10, 2023. Received notice 2 days later that premium had not been paid. Called on January 20 to check on status of payments. Rep said the checks had NOT been received and were not showing in their system. Since we had confirmation that they had been received, we assumed they were lost in their system. So we stopped payment and paid by debit. So we were surprised to learn the next day that both payments had been received and applied to the account!! The stop payment was halted because the HAD already cashed the checks BEFORE we had called! Then they would not issue a refund for 10 days “for banking purposes”. When we did finally receive a refund check, it was only for my wife’s account, in spite of requesting a refund for BOTH accounts. When I called today to ask about my refund, they said it had been applied to the NEXT year - NOT what I had requested. No I have to wait for another check to be issued. Totally unacceptable! DO NOT DO BUSINESS WITH THEM!