Cheryl
Customer service was non existent.
Customer service was non existent. No answers to any questions in chats or emails. App was useless.

Joey Med is a modern telehealth platform based in Florida, dedicated to transforming the way people access healthcare for weight loss, sexual health, and travel wellness. Our mission is to provide safe, convenient, and affordable care for adults across the United States. With Joey Med, patients can receive licensed medical evaluations, prescriptions, and treatment plans—entirely online and from the comfort of their home.We partner with Certified Compounding Pharmacies, a licensed compounding pharmacy, to ensure all medications are high quality, pharmacist-reviewed, and delivered discreetly to your door. Our product lineup includes GLP-1 medications like Liraglutide (Saxenda) for weight loss, custom-formulated ED treatments combining Sildenafil, Tadalafil, and Apomorphine, and prescription-based travel wellness kits tailored to support healthy travel routines.Joey Med is HIPAA-compliant and committed to privacy and transparency. Patients start by filling out a simple online medical form. Our licensed providers review every case and, if appropriate, prescribe treatment. We handle fulfillment, tracking, and support to make your wellness journey as easy and secure as possible.Whether you're looking to manage weight, boost confidence, or stay healthy while traveling, Joey Med is here to support your goals with compassionate care and expert medical guidance.Learn more at joeymed.com and join thousands of others taking control of their health—on their terms.
Joey Med (joeymed.com) has 273 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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273 approved reviews, newest moderated first
Cheryl
Customer service was non existent. No answers to any questions in chats or emails. App was useless.
Norma A.
I was with a different provider and joeymeds matched the price! Amazing customer service!! Everytime I text them they quickly responded and were very patient n understanding with me reassuring me! From order date to receiving needs was 5 days! I will definitely stay with them and I highly recommend them!
Response from Joey MedFeb 22, 2026
Wow — thank you so much for your amazing review and recommendation! 💛 We’re so happy we were able to match your previous provider’s price and make the transition smooth for you. Our goal is always to provide not only competitive pricing, but also fast responses, clear communication, and genuine support every step of the way. It truly means a lot to hear that you felt reassured and taken care of — that’s exactly the experience we strive to deliver. And we’re glad your order arrived quickly, too! Thank you for choosing Joey Med and for trusting us with your journey. We’re honored to have you with us and look forward to continuing to support you!
Disappointed
I would not recommend this company. It's very misleading. They tell you the pricing is for any dosage just to wheel you in. You pay upfront. Never speak to an actual physician regarding dosage. They automatically approve a starter dosage even if you have already been on a higher dosage. I was promised a higher dosage and never received. I've spoke to multiple customer service reps who made promises that were never fulfilled. I was told that a manager would contact me and I would receive a tracking number for the correct dosage. However, none of this happened. Now they're ignoring me. I have text message and all to prove of how horrific this experience has been. To had insult to injury, instead of hearing back from a manager, I received another message promising any dosage for the same price if I made another purchase. After I made a complaint I received a message saying I’ve been approved for meds and asked when I wanted to start. I replied and reiterated all of the chaos I’ve dealt with over the past 3 or more weeks. Now they’re responding as if the problem was with return confusion when in reality that was not the issue at hand, I can go on with the numerous misinformation from them but I not going to do so because they’ll only turn the tables around and refuse to take accountability.
Response from Joey MedFeb 14, 2026
Hi Nyree, we sincerely apologize for the initial confusion regarding the return process. As soon as we realized the medication had been opened, we immediately waived the return requirement so you could keep the product and still receive a full refund. We have already processed the shipping refund on our end, and as confirmed, your full refund for the medication has been approved through Groupon. We strive to provide a seamless experience, and we hope this total refund and resolution demonstrate our commitment to our customers.
Dawana M.
I have been used Joey Meds for 2 1/2 months now and I'm in-love with the results. The getting started was a smooth process and my Rep Nancy helped me every step of the way. I will be continuing with them until I reach my weight loss goal.
Response from Joey MedFeb 10, 2026
Hi Dawana! We are so thrilled to hear about your progress over the last 2.5 months! Nancy is a superstar, and we’ll be sure to share your kind words with her. We look forward to supporting you every step of the way until you reach your goal
customer
This company makes ordering simplistic answer a few questions go through their system you get great pricing great customer service and they’re right there for you highly recommend
Response from Joey MedFeb 10, 2026
We appreciate the high recommendation! Our goal is to make the process as simplistic and affordable as possible, and we’re glad to hear we hit the mark for you. Thanks for choosing Joey Med
Judy A P.
When I ordered I wasn’t sure if I was going to get what I requested. (I had been with someone else.) They started me where I left off with my last dose. I wrote them two times a day . I was anxious to get started . They were very professional and patient with me. They were understanding and reassuring me that I would get a tracking number as soon as it was ready to ship. The whole process took 10 days from the start of questions, and consultation.I received my meds the tenth day ! I have lost 38 lbs in 3 months. I recommend. Joey meds They are Proffesional and fast !
Response from Joey MedFeb 10, 2026
Judy, thank you for sharing your journey! 38 lbs in 3 months is an incredible achievement. We understand that starting something new can be a bit anxiety-inducing, and we're so glad our team could provide the reassurance and professional service you deserved.
Melinda D.
Not so great experience with this company! At first customer service made me feel comfortable with my decision to switch providers and the pricing was a game changer also, I purchased their BOGO offer in December recieved 4 weeks worth of meds but didn't receive the next 4 weeks as paid for. I was told that they switched pharmacies and that they only thing they could do is give me a partial refund of the purchase price so I accepted the refund and switched provider. The medication works, since I've been on I've lost 2-3 pounds a week!I don't recommend this company.
Response from Joey MedFeb 10, 2026
Hi Melinda! It’s wonderful to hear that you’re seeing such consistent results since switching to Joey Med. We pride ourselves on offering game-changing pricing without sacrificing quality care. Keep up the great work!
Kimberly S.
Nancy and Lily are wonderful to work with and provide over the top communication which is so incredibly important when starting a new medication. I was very impressed with the Fast Shipping of the Semiglutide and the quick responses from Nancy and Lily. I would recommend Joey Med to all! Best experience I have had hands down!
Response from Joey MedFeb 10, 2026
Thank you for the glowing review, Kimberly! Nancy and Lily will be so happy to hear that their communication made such a positive impact on your experience. Welcome to the Joey Med family!